UX Designer

As a UX Designer, you will join an agile team working on one or more projects (depending on the timeframe)., * Identify customer needs through interviews, surveys, etc.

• Conduct analysis to understand user behaviors, expectations, and experiences.
• Perform UX benchmarking.
• Define customer journeys and personas.
• Create desktop and mobile prototypes/wiferames.
• Analyze and challenge existing projects. Identify opportunities for improvement.
• Lead or actively participate in design workshops and discussions with developers, Product Owners, and business units (understand technical constraints and business needs, explore problems, and define solutions together).
• Analyze user journeys using Content square and Piwik PRO (heatmaps, funnels, clickable areas, etc.).
• Ensure the digital accessibility of interfaces according to WCAG 2.1 / RGAA 4.1 standards.

• You have already worked on website and mobile application projects using Agile methodologies.
• You are organized, curious, and you grasp the product’s objectives to create wireframes and prototypes.
• Your experience and ongoing research have given you a solid understanding of current UX/UI concepts and best practices.
• You can present and explain your work to the team and stakeholders during reviews.
• You are open to constructive criticism from clients and colleagues.
• Proficiency in Figma (using the design system, creating new components).
• Proficiency in Content square (behavioral analysis, session replay, zoning, A/B testing).
• Knowledge of Piwik PRO (analytics, tag management).
• Good understanding of UX research, design thinking, and UI. Design.
• In-depth knowledge of digital accessibility standards: RGAA and RAWEB.
• You have already:
• conducted benchmarks
• prepared, carried out, and analyzed user tests
• facilitated workshops (card sorting, etc.)
• performed user research, customer journey mapping, and navigation data analysis
• created wireframing and prototypes (using Figma)
• measured customer experience (NPS, CES, and CSAT)
• You are fluent in French and English (professional and conversational). Luxembourgish and/or German is an advantage.