2nd Line Support Engineer

Candour Solutions LTD

Chester, UK

1 day ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

8 years minimum

Compensation

£30,000.0 - £35,000.0

Working hours

Regular working hours

Job source

www.reed.co.uk

Tech stack

Microsoft Windows Active Directory Microsoft Azure Dynamic Host Configuration Protocol Desktop Computing Domain Name System (DNS) Networking Hardware Virtual Private Networks (VPN) Network Troubleshooting Microsoft Office Windows Servers TCP/IP

+6 more

Transmission Control Protocol (TCP) Wi-Fi Technology Network Routers Firewalls (Computer Science) Network Server User Accounts

Job description

Provide 2nd line support and resolve technical issues.
Troubleshoot Windows, Microsoft 365, servers and user accounts.
Diagnose network issues involving firewalls, switches, routers and Wi-Fi.
Install and configure computers, servers and network equipment.
Visit customer sites to carry out repairs, upgrades and installations.
Support new customer setups, migrations and infrastructure projects.
Work with the wider technical team to resolve more complex issues.
Keep support tickets and technical documentation up to date.
Provide friendly and effective customer service., Role: 2nd Line Support Engineer

Requirements

Experience in an IT support role, ideally at 2nd line level.
Good knowledge of Windows, Microsoft 365 and Windows Server.
Understanding of Active Directory and Entra ID.
Knowledge of networking, including DNS, DHCP, TCP/IP and VPNs.
Experience troubleshooting hardware and connectivity issues.
Good communication and problem-solving skills.
The ability to work independently and as part of a team.
A full UK driving licence and willingness to travel to customer sites., * Active Directory (Line)
Communication Skills (Key)
Microsoft Azure (Line)
Microsoft Office (Entry)
Microsoft Windows OS (Win)
Networking Skills (Wan)
Problem Solving (Process)
Technical Support (IT)
User Experience & Management
Windows Server Administration (Tcp)

Benefits & conditions

Exposure to a wide range of technologies and customer environments.
Hands-on experience with infrastructure and networking projects.
Training and opportunities to develop your technical skills.
The chance to grow your career within an expanding business.

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