Support Services Technician I

• Learns to set up and operate high volume, computerized printing equipment for a variety of projects such as letterheads, business cards, forms, booklets, brochures, and form letters; learns the select and obtain the various types of materials needed for large-volume printing processes, compute unit prices, and prepare billing invoices.
• Assists in filling printing orders; cuts paper and cards; makes waste paper into scratch pads; packages or wraps work and makes or arranges for delivery.
• Learns to operate printing-related production equipment such as collators, laminators, paper cutters and drills; learns to clean, adjust, and make minor repairs to production printing equipment; learns to clear paper jams according to proper procedure.
• Learns how to maintain manual and/or electronic file systems in order to maintain organized records of printing jobs.
• Learns to pick up, sort, and deliver intradepartmental and/or interdepartmental incoming and outgoing mail, including items to/from the postal service and other delivery vendors; learns to weigh/meter mail and determine postage; learns to operate a variety of mail and package handling equipment to fold, insert, seal, and meter mail; learns to operate a variety of paper supply and stationary equipment.
• Maintains lists of registered mail; participates in mail room billing and other record keeping tasks.
• Gathers cardboard, toners, batteries, and other materials and packages them for recycling; delivers to appropriate recycling facilities.
• Receives incoming vendor shipments; provides instructions for vendor delivery or signs for deliveries as required; prepares outgoing parcels for shipment; may receive, move and store paper stock and other central supply items; may move records to and from storage areas; may perform other clerical or manual labor tasks.
• Operates materials-handling tools and equipment such as dollies, hand carts, and pallet jacks; may operate a two-way radio or cellular telephone for emergency communication.

• Organizes work to meet scheduled routes., Mobility - frequent operation of a data entry device; frequent standing, walking, pushing, pulling, or bending for extended periods of time; frequent driving and climbing stairs; Lifting - frequently 5 to 30 lbs or less; occasional - 30 to 70 lbs; occasional restraining, lifting and/or turning heavy objects; Visual - constant use of good overall vision, color perception, depth perception; occasional reading and close-up work; frequent use of good hand and eye coordination; frequent use of good field of vision/peripheral; Dexterity - frequent holding, reaching, grasping, repetitive motion; occasional writing; Hearing/Talking- frequent hearing of normal speech, hearing/talking on the radio, talking in person; Emotional/Psychological - frequent working alone; occasional risk of exposure to bio-hazardous materials; occasional dealing with emergency situations; Special Requirements - may require working overtime, weekends and nights; Environmental - frequent exposure to cold/heat, dirt, dust, fumes, and varied weather conditions; frequent driving of a vehicle to transport materials, which may include blood and other laboratory specimens. San Joaquin County complies with the Americans with Disabilities Act (ADA) and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions., Applicants who meet the minimum qualifications will go through the following examination process:

• Written Exam: The civil service written exam is a multiple choice format. If the written exam is administered alone, it will be 100% of the overall score. Candidates must achieve a minimum rating of 70% in order to be placed on the eligible list.

• Oral Exam: The oral exam is a structured interview process that will assess the candidate’s education, training, and experience and may include a practical exercise. The oral exam selection process is not a hiring interview. A panel of up to four people will determine the candidate’s score and rank for placement on the eligible list. Top candidates from the eligible list are referred for hiring interviews. If the oral exam is administered alone, it will be 100% of the overall score. Candidates must achieve a minimum rating of 70% in order to be placed on the eligible list.

• Written & Oral Exam: If both a written exam and an oral exam is administered, the written exam is weighted at 60% and the oral exam is weighted at 40% unless otherwise indicated on the announcement. Candidates must achieve a minimum rating of 70% on each examination in order to be placed on the eligible list.

• Rate-out: A rate-out is an examination that involves a paper rating of the candidate’s application using the following criteria: education, training, and experience. Candidates will not be scheduled for the rate-out process.

Note: The rating of 70 referred to may be the same or other than an arithmetic 70% of the total possible points.

Online Written Exams: Written exams may be administered online. Candidates will be notified of the examination date and will be responsible to complete the written exam within a given period of time (typically within five calendar days). Candidates are required to read the Online Exam Guide for Test Takers prior to taking an online written exam. The link to the guide is here: Online Exam Guide For Test Takers PLEASE NOTE:

• All candidates participating in a San Joaquin County examination are required to complete the exam independently and without the use of external resources Under San Joaquin County Civil Services Rules and Government Code 31114 and 31115, the use of any outside assistance is strictly prohibited. This includes, but is not limited to, assistance from other individuals, searching for answers online, or using artificial intelligence tools such as ChatGPT or other chat-based technologies Examinations are intended to assess each candidate’s individual knowledge, skills and abilities. Any violation of these requirements may result in disqualification from the examination process, removal from an eligible list, and/or additional action as permitted by law, including potential misdemeanor charges. Candidates may also be required to retake the examination in a monitored setting. By submitting an online examination, you acknowledge that you have read, understand and agree to comply with these conditions, * Rule of Five: The top five names will be referred for hiring interviews. This applies only to department or countywide promotional examination.

Physical Exam: Some classifications require physical examinations. Final appointment cannot be made until the eligible has passed the physical examination. The County pays for physical examinations administered in its medical facilities.

Pre-Employment Drug Screening Exam: Some classifications require a new employee successfully pass a pre-employment drug screen as a condition of employment. Final appointment cannot be made until the eligible has passed the drug screen. The County pays for the initial drug screen.

Employment of Relatives: Applicants who are relatives of employees in a department within the 3rd degree of relationship, (parent, child, grand parent, grand child or sibling) either by blood or marriage, may not be appointed, promoted, transferred into or within the department when;

• They are related to the Appointing Authority or
• The employment would result in one of them supervising the work of the other.

Department Head may establish additional limitations on the hiring of relatives by departmental rule.

Proof of Eligibility: If you are offered a job you will be required to provide proof of U.S. citizenship or other documents that establish your eligibility to be employed in the U.S.

Experience: One year of stock room, messenger, delivery service, or related experience. Substitution: Clerical experience that required the regular use of personal computers and computerized printing can substitute, on a year-for-year basis, for the above-required experience. Licenses: Possession of a valid California driver’s license.

KNOWLEDGE

General postal laws and regulations; traffic rules and regulations; safe work practices related to the performance of manual tasks and the operation of a motor vehicle; basic principles of customer service; basic operation and maintenance of standard office equipment, including computers and general office software; basic record keeping techniques; basic arithmetic, grammar, and spelling.

ABILITY

Drive delivery vehicles; follow and maintain delivery routes and schedules; understand and follow written and oral directions; sort mail and other items; move and load mail and supplies safely; utilize standard office procedures and equipment, including computers and general office software; communicate effectively; establish effective working relationships with those contacted during the course of the work, including managers, County employees, and the general public., 1 but less than 3 years of continuous service: $1,000 3 but less than 5 years of continuous service: $3,000

Employees hired into this classification are members of a bargaining unit which is represented by SEIU Local 1021.

Health Insurance: San Joaquin County provides employees with a choice of three health plans: a Kaiser Plan, a Select Plan, and a Premier Plan. Employees pay a portion of the cost of the premium. Dependent coverage is also available.

Dental Insurance: The County provides employees with a choice of two dental plans: Delta Dental and United Health Care-Select Managed Care Direct Compensation Plan. There is no cost for employee only coverage in either plan; dependent coverage is available at the employee’s expense.

Vision Insurance: The County provides vision coverage through Vision Service Plan (VSP). There is no cost for employee only coverage; dependent coverage is available at the employee’s expense., 5 but less than 10 years of continuous service: $5,000 10 years of continuous service or more: $10,000

Employee may purchase additional term life insurance at the group rate.

125 Flexible Benefits Plan: This is a voluntary program that allows employees to use pre-tax dollars to pay for health-related expenses that are not paid by a medical, dental or vision plan (Health Flexible Spending Account $2550 annual limit with a $500 carry over); and dependent care costs (Dependent Care Assistance Plan $5000 annual limit).

Retirement Plan: Employees of the County are covered by the County Retirement Law of 1937. Please visit the San Joaquin County Employees’ Retirement Association (SJCERA) at www.sjcera.org for more information. NOTE: If you are receiving a retirement allowance from another California county covered by the County Employees’ Retirement Act of 1937 or from any governmental agency covered by the California Public Employees’ Retirement System (PERS), you are advised to contact the Retirement Officer of the Retirement Plan from which you retired to determine what effect employment in San Joaquin County would have on your retirement allowance.

Deferred Compensation: The County maintains a deferred compensation plan under Section 457 of the IRS code. You may annually contribute $22,500 or 100% of your includible compensation, whichever is less. Individuals age 50 or older may contribute to their plan, up to $30,000. The Roth IRA (after tax) is also now available.

Vacation: Maximum earned vacation is 10 days each year up to 3 years; 15 days after 3 years; 20 days after 10 years; and 23 days after 20 years.

Holidays: Effective July 1, 2017, all civil service status employees earn 14 paid holidays each year. Please see the appopriate MOU for details regarding holidays, accruals, use, and cashability of accrued time.

Sick Leave: 12 working days of sick leave annually with unlimited accumulation. Sick leave incentive: An employee is eligible to receive eight hours administrative leave if the leave balance equals at least one- half of the cumulative amount that the employee is eligible to accrue. The employee must also be on payroll during the entire calendar year.

Bereavement Leave: 3 days of paid leave for the death of qualifying family member, 2 additional days of accrued leave for death of employee’s spouse, domestic partner, parent or child.

Merit Salary Increase: New employees will receive the starting salary, which is the first step of the salary range. After employees serve 52 weeks (2080 hours) on each step of the range, they are eligible for a merit increase to the next step.

Educational Reimbursement Program: Eligible employees may be reimbursed for career-related course work up to a maximum of $850 per fiscal year. Eligible employees enrolled in an approved four (4) year College or University academic program may be reimbursed up to $800 per semester for a maximum of $1600 per fiscal year.

Parking Supplemental Downtown Stockton: The County contributes up to $20 per pay period for employees who pay for parking and are assigned to work in the Downtown Core Area.

School Activities: Employees may take up to 40 hours per year, but not more than eight (8) hours per month, to participate in their children’s school activities.