IT Support Technician Level II (Field Support)

This position exists to provide to assist personnel with installation, configuration and ongoing usability of system hardware and software This includes hardware, software and peripheral equipment., 1. Install, test, and maintain approved technology hardware, software and peripheral equipment. These systems include, but are not limited to computers, printers, software interactive display panels, classroom sound enhancements systems, telephones and mobile devices. Mobile devices include, iPads, Chromebooks, iPhone and Android devices.

1. Use reason, logic and IT skills to prioritizes and solves technology problems in an expeditious manner.

2. Communicate with CCSD personnel and IT staff via email, telephone and through work order system in a professional manner with timely and accurate information.

3. Perform preventative maintenance on equipment.

4. Test and termination of data cabling

5. Maintain vehicle in a clean and organized manner. Practices safe driving skills.

6. Perform all other duties as assigned by the Supervisor.

7. Follow established safety procedures., 1. Review current developments, literature and technical sources of information related to position.

8. Provide feedback regarding technical issues to the appropriate staff member.

9. Attend meetings and collaborates with others.

EDUCATION: High School Diploma or Equivalent Associate’s Degree Bachelor’s Degree

Master’s Degree Other, Associate Degree or IT Certification OR 1 year of IT experience in lieu of degree/certification

HR Form, Revised 2/28/2014, High School Diploma or Equivalent

Associates Degree

Bachelors Degree

Masters Degree, Excellent customer service and communication skills (verbal & written) Strong analytical and troubleshooting skills Working knowledge of IT equipment Basic understanding of network design and operation Professional demeanor, 4 -5 years of IT experience Experience using HEAT or other Service Request software system IT Certification Experience terminating or troubleshooting infrastructure cabling

SUPERVISION RESPONSIBILITY (IF APPLICABLE), LICENSINGCERTIFICATION OTHER SKILLSREQUIREMENTS PREFERRED QUALIFICATIONS SUPERVISION RESPONSIBILITY IF APPLICABLE Direct Reports of nonexemptclassified of exemptadministratorsteachers Indirect Reports of nonexemptclassified of exemptadministratorsteachers PRIMARY POSITION RESPONSIBILITIES, Lifting of light objects above head. Dexterity of hands and fingers to operate a computer keyboard, mouse and to handle other components. Lifting and transporting of moderately heavy objects such as telecommunications equipment and peripherals. Use of 8 ft ladders. High degree of stress at times. Ability to manage deadlines and work independently. Ability to travel, sometimes in heavy traffic to remote locations to assist customers. Strong sense of discretion and confidentiality required.

NOTE: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements. This job description must not be misconstrued as a promise of employment, nor deemed as an employment contract.