Senior ServiceNow Discovery Developer

Seeking a Senior ServiceNow Discovery Developer to implement, configure, support, and optimize ServiceNow Discovery within a cloud-focused enterprise environment.

This role focuses on improving infrastructure visibility, maintaining CMDB accuracy, and ensuring reliable discovery of on-premises and cloud resources across AWS, Azure, and GCP., * Implement, configure, and support ServiceNow Discovery.

• Configure and troubleshoot MID Servers, Discovery Patterns, Sensors, and Probes.
• Support Identification and Reconciliation Engine (IRE), CMDB relationships, and CMDB health.
• Discover and manage on-premises and cloud infrastructure assets.
• Support AWS, Azure, and GCP resource discovery.
• Troubleshoot credential failures, network paths, firewalls, and incomplete discovery scans.
• Identify and resolve Discovery performance and configuration issues.
• Improve CMDB accuracy and infrastructure visibility.
• Use Python for automation, troubleshooting, and tooling support.
• Collaborate with infrastructure, cloud, and platform teams to resolve discovery gaps.
• Use AI-assisted development tools such as GitHub Copilot, ServiceNow AI, or GenAI coding assistants.

• 5+ years of relevant experience.
• Strong hands-on ServiceNow Discovery experience.
• Deep understanding of:
• MID Servers
• Discovery Patterns
• Sensors
• Probes
• Strong experience with Identification and Reconciliation Engine (IRE).
• Strong knowledge of CMDB relationships and CMDB health management.
• Experience discovering cloud resources across AWS, Azure, and GCP.
• Strong understanding of cloud infrastructure and networking concepts.
• Experience with credentials, firewalls, network connectivity, and infrastructure integrations.
• Working knowledge of Python scripting.
• Strong Discovery troubleshooting experience, including:
• Credential failures
• Performance issues
• Incomplete scans
• Inaccurate discovery results
• Familiarity with AWS services and AWS-heavy enterprise environments.
• Experience with AI-assisted development tools such as GitHub Copilot, ServiceNow AI tools, or GenAI coding assistants.
• Strong troubleshooting and problem-solving skills.
• ServiceNow Discovery Certification is required.

Nice-to-Have Skills

• Strong AWS experience.
• AWS Certifications.

Key Technologies

Education

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field preferred.

The real hiring focus is ServiceNow Discovery + MID Servers + Discovery Patterns + IRE + CMDB Health + cloud discovery (especially AWS) + required ServiceNow Discovery Certification.

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.