Canon Hardware and Software Specialist

• Provide advanced technical support for Canon hardware, networking, scanning, printing, and software solutions.
• Serve as the primary escalation point for technicians requiring assistance with complex service issues.
• Support field technicians through remote assistance, troubleshooting, training, and onsite backup when required.
• Assist in balancing service workloads when needed to ensure customer issues are addressed in a timely manner.
• Perform remote and onsite support for network connected devices, which includes but is not limited to Canon Controller based systems, Fiery, Prisma, Uniflow.
• Configure, troubleshoot, and support Microsoft 365 integrations, scan workflows, authentication methods, and network connectivity through Uniflow.
• Implement, support, and maintain print management and other supported software solutions through the customers’ lifecycle.
• Conduct customer consultations, technical discovery, demonstrations, and solution recommendations.
• Support software and hardware installations, upgrades, migrations, and customer training.
• Coordinate technical support with customer IT departments, manufacturers.
• Create, manage, and follow through on manufacturer and software vendor escalation cases.
• Document service activities, installations, troubleshooting steps, and customer communications.
• Maintain technical certifications, product knowledge, and industry training requirements.
• Provide exceptional customer service while promoting professional relationships with customers and internal team.
• Perform field service, maintenance, installation, and repair activities as needed to support department objectives.
• Complete other duties and special projects as assigned.

Core Areas of Responsibility

• Technical Escalation Support
• Field Technician Support & Training
• Hardware Service & Troubleshooting
• Network & Connectivity Support
• Software & Workflow Solutions
• uniFLOW Pre-Sales & Post-Sales Support
• Customer Training
• Technical Consultation
• Project Implementation, Deployment & Management
• Service Documentation & Dispatch Communication

This is a full-time, long-term position in which the ideal candidate will realize increased opportunity and added responsibility as experience is gained.

Candidate will have a strong attention to detail and the ability to think independently and recommend solutions as needed. We require a high degree of professionalism and customer service with excellent communication skills. As well, candidates must be able to maintain a high level of discretion and integrity with confidential information.

South Coast Copy Systems has a proven 29 year track record helping our team members succeed by encouraging and collaborating to create a culture of success! This is a great opportunity for income, education and comradery, so come join our supportive environment and make your success!