Database Specialist - DAXKO

This position supports the work of the Y, a leading nonprofit charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. The Program Billing & Database Specialist serves as the primary administrator for DAXKO Operations and DAXKO Engage and acts as a key link among program operations, membership, marketing, and Finance.

The position requires a high level of attention to detail and is responsible for establishing business rules; configuring and maintaining programs, memberships, billing, and engagement workflows; maintaining documentation of data and reporting protocols; and assisting in the development and implementation of best practices for management of the membership and program database.

• This includes assurance of database policies and procedures, data integrity, data extraction, report customization and analysis, third-party billing and reimbursement administration, account reconciliation, and support for financial mappings and routine journal-entry preparation. The position supports staff in the effective use of both DAXKO platforms, including identifying training needs and developing and delivering training to software users., System Administration
• Serve as the primary administrator for the Daxko Operations and Daxko Engage platform, ensuring system integrity, security, and functionality.
• Configure and maintain membership types, program offerings, schedules, fees, discounts, billing settings, adjustment codes, and other system configurations.
• Perform routine audits to ensure data accuracy, consistency, and compliance with association standards.
• Test and validate new functionality, software updates, and system enhancements prior to implementation.

Program & Database Management

• Build and maintain programs, registrations, camps, childcare, aquatics, wellness, rentals, and other YMCA offerings within Daxko.
• Maintain business rules, workflows, code values, and database configuration to support association operations.
• Support the implementation of new products, services, and operational initiatives within Daxko.

Finance & Billing Administration

• Support the Finance Department with configuring billing, payment processing, adjustment codes, and financial workflows within Daxko.
• Assist with maintaining accurate and timely accounting integrations, financial mappings, and data transfers.
• Provide system support for billing changes, membership rate updates, payment configurations, and financial reconciliations.
• Troubleshoot Daxko system issues related to financial processes in partnership with the Finance Department.

Reporting & Analytics

• Develop and maintain reports and dashboards using Daxko Report Builder.
• Partner with departments to understand reporting needs and deliver accurate, timely data.
• Analyze data trends, troubleshoot discrepancies, and recommend process improvements.

User Support & Training

• Provide day-to-day support for Daxko users, including troubleshooting, user account management, and issue resolution.
• Train new staff and provide ongoing education on Daxko functionality and best practices.
• Develop and maintain user guides, standard operating procedures, and training documentation.

Collaboration & Vendor Management

• Collaborate with Operations, Membership, Programs, Marketing, Human Resources, Finance, and branch leadership on Daxko-related initiatives.
• Serve as the primary liaison with Daxko Support, coordinating issue resolution, testing, software enhancements, and system integrations.
• Participate in cross-functional projects to improve workflows and maximize system utilization.
• Continuous Improvement
• Stay current on Daxko enhancements and recommend opportunities to improve efficiency and system utilization.
• Maintain professional knowledge through ongoing training and industry best practices.
• Perform other duties as assigned., * Certified Netware Engineer; Microsoft Certified Systems Engineer; Cisco Certified Network Professional, or alternate complex system/database certification preferred.
• Completion of YMCA of the USA Child Abuse and Neglect class
• Completion of the YMCA’s Blood Borne Pathogens training
• Additional training classes as recommended by Supervisor.
• Successfully meet the Association’s policies on background screening.
• Adhere to drug/alcohol/smoke free workplace policy.
• Additional training classes as recommended by the Supervisor.

• 3 to 5 years’ experience in complex database management (including designing and developing reports) with preference given to experience with DAXKO product.
• High school diploma with progress toward advanced degree in business administration or related technical field preferred.
• Two or more years of experience working in a professional office environment.
• Proficient in use of Microsoft Office with advanced skills in Word and Excel.
• Strong analytical and problem-solving skills and ability to tackle issues directly and make timely decisions.
• Ability to meet all required standards of confidentiality and data security.
• Ability to manage multiple projects simultaneously with high degree of accuracy and attention to detail.
• Ability to work independently and collaboratively to accomplish responsibilities, goals, and projects in a fast-paced environment.
• Must possess a high level of accuracy in data entry skills and be detail oriented.
• Exhibit excellent written and oral communication skills with the ability to work with both technical and non-technical users.
• Knowledge and understanding of an organizational membership software program and program data collection needs preferred.
• The ability to troubleshoot hardware and software problems is highly desirable.
• Ability to work effectively with department heads, department staff, and other users through collaborative problem solving.