ServiceNow Service Mapping Administratorremote virtual home office

Would you like to design, deploy, and manage ServiceNow Service Mapping solutions while working from home? If so, this position could be for you.

The successful candidate will be responsible for designing, deploying, and managing ServiceNow Service Mapping solutions that meet both current and anticipated requirements.

Responsibilities

ServiceNow Service Mapping Administrator

Responsibilities

Design, deploy, and manage ServiceNow Service Mapping solutions for both on-premise and cloud resources

Define, create, and manage the Service Mapping infrastructure, including schedules, credentials, and mid-servers

Develop, document, implement, and maintain Service Mapping governance processes, procedures, standards, and policies

Define, create, and manage Service Mapping infrastructure, including patterns

Create and maintain Service Mapping-related documentation

Design, develop, and deploy new Service Mapping functionality

Ensure that Service Mapping is performing as expected

Ensure Service Mapping meets it requirements, including schedule scope, schedule completion and CMDB data population

Define, create, and monitor Service Mapping health reports and dashboards

Identify, investigate and resolve Service Mapping issues in a timely manner

Design, implement, and manage Service Mapping integrations with other systems

Keep Service Mapping aligned with other methods of populating the CMDB

Raise awareness and provide guidance to improve the understanding of Service Mapping and how it updates the CMDB

Ensure Service Mapping meets both the current and anticipated scope

Develop and maintain plans for both project and operational activities and provide project or operational briefings / updates as needed

Communicate technical challenges and solutions to both technical and non-technical audiences

Comprehensive understanding and background in ServiceNow Service Mapping and how it should populate the CMDB

3 years hands-on experience designing, implementing, and managing ServiceNow Sevice Mapping

Experience developing, documenting, implementing, and maintaining ServiceNow Service Mapping governance processes, procedures, policies and related documentation

Strong understanding of application architecture

Experience mapping large and complex applications

Strong understanding of ServiceNow Discovery and how it integrates with Service Mapping

Experience must include knowledge of, and the ability to properly interpret and act on, CI IRE rules, Discovery logs (e.g.: errors), patterns and probes (e.g.: debugging)

Familiarity with XML and JSON/script language concepts

Experience working with IT Application Owners and Enterprise Architecture to ensure effective Service Mapping solutions

Experience mapping cloud resources to applications

Experience with Java scripting

Strong analytical and problem-solving ability

Resourceful, takes the initiative to accomplish goals and objectives

Excellent communication (written and verbal) and interpersonal skills with technical and non-technical audiences

Desired Qualifications

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Implementation Specialist (CIS) - Service Mapping

ITIL Foundation certified

ServiceNow Certified Implementation Specialist (CIS) - Discovery is a plus