ServiceNow Discovery Administratorremote virtual home office

Would you like to design, deploy, and manage ServiceNow Discovery solutions while working from home? If so, this position could be for you.

The successful candidate will be responsible for designing, deploying, and managing ServiceNow Discovery solutions that meet both current and anticipated requirements.

Responsibilities

ServiceNow Discovery Administrator

Responsibilities

Design, deploy, and manage ServiceNow Discovery solutions for both on-premise and cloud resources

Define, create, and manage the Discovery infrastructure, including schedules, credentials, and mid-servers

Develop, document, implement, and maintain Discovery governance processes, procedures, standards, and policies

Create and maintain Discovery-related documentation

Design, develop, and deploy new Discovery functionality

Ensure that Discovery is performing as expected

Ensure Discovery meets its requirements, including schedule scope, schedule completion and CMDB data population

Define, create, and monitor Discovery health reports and dashboards

Identify, investigate and resolve Discovery issues in a timely manner

Design, implement, and manage Discovery integrations with other systems

Keep Discovery aligned with other methods of populating the CMDB

Raise awareness and provide guidance to improve the understanding of Discovery and how it updates the CMDB

Ensure Discovery meets both the current and anticipated scope

Develop and maintain plans for both project and operational activities and provide project or operational briefings / updates as needed

Communicate technical challenges and solutions to both technical and non-technical audiences

5 years ServiceNow experience with a focus on IT Service Management (ITSM)

5 years experience maintaining a ServiceNow CMDB in support of CI Data Owners as well as other ITSM processes such as Incident, Change, and Asset Mgt.

5 years experience with the Software Development Lifecycle (SDLC), managing enhancement stories from request to deployment

Experience managing CI data in a ServiceNow CMDB

Leadership experience preferred

Experience developing, documenting, and implementing Configuration Mgt. processes, policies, controls, and procedures

Experience creating CI Data Health reports, identifying, and resolving CI data gaps to maintain CI data accuracy

Experience working with stakeholders to understand, document, and prioritize requirements for process and ServiceNow enhancements

Experience implementing or maintaining the ServiceNow Common Service Data Model (CSDM)

Excellent organization skills and an ability to develop and implement plans for transforming issues / requests to completion

Demonstrated ability to effectively prioritize and balance multiple activities

Resourceful, takes the initiative to accomplish goals and objectives

Ability to influence stakeholders to support and comply with the Configuration Management process

Ability to motivate and guide the efforts of others

Strong understanding of the overall IT infrastructure

Excellent communication and interpersonal skills with technical and non-technical audiences

Desired Qualifications

ServiceNow Certified System Administrator (CSA)

ITIL Foundation certified

ServiceNow Application Portfolio Management (APM) experience is a plus