PC Support Specialist

Candidate will be working on-site in downtown Kansas City. Core hours are Monday through Friday 8a-5p with some flexibility, and opportunities for OT. There may be opportunities for remote work but primary work will be performed on-site and should be expected Monday through Friday.

Candidate must have valid state issued driver’s license. Travel will be required and a vehicle will be provided. Must be comfortable with driving a vehicle as large as a Van or Sprinter. Travel may extend beyond Kansas with potential of overnight stays should the tasks require it. Candidate will have advance notice of any travel.

Under general supervision, install, maintain, and upgrade workstation hardware, software, and operating systems, tablet devices.

Working knowledge of standard concepts, best practices and procedures related to set up/configuration of desktop hardware and current operating system. Working knowledge of desktop operating and networking systems. Other competencies as required by specific assignments may include knowledge of end-user devices such as various types of laptops, desktops, tablets, virus kiosks, and other equipment. Communicates effectively with all levels of employees, both technical and non-technical. Manages time effectively while assuring attention to details. Finishes tasks accurately, completely, and in a timely manner. Works effectively in both a team environment and unsupervised. Makes sound decisions with general guidance. Other competencies as required by specific assignments may include general IT hardware and IT components knowledge of,

Education/Experience proven IT general knowledge OS, general software and hardware identification, the ability to load software and images to end-user devices.

Soft skills will be considered as well as technical capabilities. Soft skills will include someone that fits in with the team, who can work with customers and breakdown complex concepts for users to understand.

Working knowledge of Windows 10, Windows 11, Microsoft Office and Office 365 is required. Understanding of DNS and active directory (what it does and how it works). Candidate must be familiar with maintaining laptop and PC hardware in addition to laser printer technology.

In addition to normal office work conditions, candidate must have the ability to perform the physical activities of the job. (Includes, but not limited to awkward positions, balancing, lifting, carrying, pushing and pulling up to 70 pounds)

Required:

• Windows 10/11 support skills preferred
• Prior customer service experience including face to face and via phone, preferred
• Must have a good understanding of technical issues and be able to relay the issue to the user in a non-technical dialogue.
• 2-3 years of work experience working in an IT environment
• Previous ticketing system experience
• A/V experience preferred