We are seeking an IT Support Specialist who combines strong technical troubleshooting with the ability to translate complex technology concepts into clear, user-friendly solutions. In this role, you will serve as a single point of technical resolution-delivering high-touch support across phone, email, and hands-on desk side interactions for users at all levels of the organization., Core Responsibilities

• End-User Technical Support: Deliver comprehensive ITSD support for desktops, laptops, tablets, mobile devices, printing, wireless networks, and audio/visual setup.
• Troubleshooting & Resolution: Diagnose and resolve hardware, software, VDI/Citrix, softphone, Zoom, and BitLocker login issues.
• Service Management: Log, track, and manage incidents and requests through ServiceNow to ensure timely resolution within agreed SLA standards.
• Identity & Access Management: Provision and administer user accounts, distribution lists, and security groups in Active Directory.
• Network & Infrastructure Diagnostics: Identify and resolve core network connectivity issues (LAN/WAN, DNS, DHCP, TCP/IP, access points).
• Onboarding & Asset Management: Manage new hire IT onboarding, hardware asset tracking, and workstation setups.
• Financial & Executive Tools Support: Install, configure, and support specialized software, including Bloomberg terminals and AV/meeting room configurations.
• Vendor & Hardware Coordination: Coordinate with internal/external escalation teams and hardware vendors (HP, Dell, Poly) for warranty repairs and maintenance.
• Documentation & Knowledge Sharing: Document IT processes, update knowledge bases, and assist with team cross-training.

Core Tools: Microsoft Office Suite, ServiceNow, Active Directory, CCURE.

Systems & Environment: Windows OS, VDI, Citrix, BitLocker, Zoom, Softphones.

Networking: Solid working knowledge of LAN/WAN, DNS, DHCP, TCP/IP, and computer connectivity diagnostics.

Hardware & Peripherals: Desktops, laptops, printers, scanners, AV systems, cabling, and network interfaces.

Mainframe & Software: Ability to identify and troubleshoot software/hardware issues, application installs, and system upgrades.

Required Soft Skills & Operational Capabilities

Excellent oral, written, and presentation communication skills across all organizational levels.

Strong customer-first mindset with experience managing high-touch walk-up/desk side support.

Proven capability to prioritize, organize, and execute under pressure while meeting strict deadlines.

Collaborative team player capable of working independently and coordinating with external support partners.

Desired Skills & Experience

Experience supporting Bloomberg terminals.

ITIL v4 Foundation Certification.

At least one industry-standard technical certification (e.g., CompTIA A+, Network+, Security+, or Microsoft Certified Associate).

LI-JM4

skills:

network access,MS AD,Citrix,network technologies,DNS,DHCP,LAN network,basic network,LAN/WAN,access points,Excellent communication skills,Ability to communicate effectively,Communication skills,Coordinating,work effectively,meeting deadlines,presentation skills,diagnosing,onboarding,ITIL v4 Foundation,ITIL,Installing,Zoom,maintenance,printers,project coordination,Technical knowledge