Desktop Support Specialist

The Desktop Support Specialist is responsible for delivering high-quality technical support to end users across the organization. This role ensures the smooth operation of desktops, laptops, peripherals, and meeting technologies, with a strong emphasis on customer service, responsiveness, and technical excellence. The position includes support for VIPs and executives, as well as remote and onsite staff, and requires the ability to communicate effectively with both technical and non-technical personnel., Provide technical support to end users on the standard operation of core systems, including hardware, software, and peripherals.

Diagnose and resolve issues with laptops, desktops, printers, mobile devices, and other IT equipment.

Maintain and meet individual service level agreements (SLAs), quality targets, and customer satisfaction objectives.

Communicate technical information clearly and effectively to both technical and non-technical audiences.

Document support activities, resolutions, and maintain accurate records in ticketing systems.

Collaborate with other IT teams to escalate and resolve complex issues.

Perform other duties as assigned based on evolving business needs.

Strong communication skills-verbal, written, and interpersonal.

• Proven experience in a customer service-oriented technical support role.

• Demonstrated ability to troubleshoot and resolve hardware and software issues.

• Experience in a fast-paced, corporate IT environment.

• Familiarity with networking fundamentals, including Wi-Fi, VPNs, and remote access tools.

• Proficiency in supporting Microsoft Windows OS, Office applications, and desktop/laptop hardware.

• Familiarity with mobile device support.

• Ability to exercise sound judgment and make decisions independently.

• Strong organizational skills and attention to detail.

• Experience with ITIL-based support processes and ticketing systems (e.g., ServiceNow).

• Knowledge of MacOS and cross-platform support environments.

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.