Apps Support Intmd Analyst - C11 Conversion - Pune

Citigroup Inc.

Boveney, UK

1 day ago

Apply on www.adzuna.co.uk

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

7 years minimum

Compensation

£37,248.0

Working hours

Regular working hours

Job source

www.adzuna.co.uk

Tech stack

JIRA CA Workload Automation Ae Oracle WebLogic Server Business Software Cloud Computing System Configuration Couchbase Servers Linux Middleware IBM Websphere Application Server Issue Tracking Systems Microsoft SQL Server

+11 more

MongoDB OpenShift Oracle (Applications) Scrum Methodology Standard Sql Web Applications File Transfer Protocol (FTP) Kibana Splunk Appdynamics Programming Languages

Job description

Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
Maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
Start of day checks, continuous monitoring, and regional handover.
Perform same day risk reconciliations
Develop and maintain technical support documentation.
Identifies ways to maximize the potential of the applications used
Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
Ensures that storage and archiving procedures are in place and functioning correctly
Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
Act as a liaison between users/traders, interfacing internal technology groups and vendors.
Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
Acts as SME to senior stakeholders and /or other team members.

Requirements

7-10 years’ experience in an Application Support role.
Experience installing, configuring or supporting business applications.
Experience with some programming languages and willingness/ability to learn.
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/ experience of problem Management Tools.
Good all-round technical skills
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholder
Experience with handling Linux Operating systems
Proficient in SQL using Oracle and SQL server DB
Web application support experience especially with WebSphere environment and Weblogic environment
Middleware exposure including NDM configuration experience, SFTP knowledge and MQ configuration knowledge
Experience with ITRS Geneos monitoring tool, Kibana, AppDynamics and Splunk Tool Sets
Experience with scheduling jobs using Autosys tool
Experience with Scrum methodologies and JIRA
Good to have - Experience with cloud based technologies - Openshift, Couchbase, MongoDB

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