Salesforce Administrator

• Own the Peerpoint Salesforce roadmap and backlog, translating business goals into a quarterly delivery plan aligned with our IT strategy and governance.
• Lead end-to-end Salesforce administration and configuration, including user and access management, pages and layouts, fields, validation rules, the security model, and the data model.
• Act as product owner and functional lead for enhancements and projects, facilitating requirements capture, process design, and impact assessment across multiple jurisdictions.
• Prioritise and deliver changes through controlled release management using sandboxes and DevOps tooling, ensuring appropriate testing, including UAT and regression testing, and documentation.
• Create, enhance, and maintain automation primarily using Flow; remediate technical debt and retire legacy Process Builder and Workflow where appropriate.
• Define and maintain data quality, reporting, and dashboard standards for leadership, ensuring accuracy, consistency, and adoption.
• Identify and mitigate risks proactively; ensure compliance with InfoSec policies, data protection, and platform standards; and contribute to quarterly IT risk reviews.
• Manage and coordinate external vendors and contractors, setting expectations and tracking deliverables and SLAs.
• Partner with enterprise teams to design and manage integrations with A&O Shearman systems, ensuring reliability and performance.
• Drive user enablement and adoption through training, communications, and stakeholder engagement; provide tier-3 support and root-cause analysis for complex issues.
• Monitor platform health and usage, establish KPIs, and continuously improve processes and performance.

Technologies:

• Cloud
• DevOps
• Flow
• Support
• Product Owner
• Salesforce
• Security
• CRM

• We are looking for an autonomous individual with excellent communication skills and confidence engaging with people at all levels of our organisation.
• We require a solid Salesforce Administration background; ADM201 certification is preferred.
• We value the ability to understand business processes and objectives and drive adoption and process improvements.
• Experience with PSA is beneficial.
• We require excellent organisational skills, including the ability to run processes to deadlines, prioritise, manage multiple workstreams, and judge when to escalate.
• We value quick learners who thrive in a fast-paced environment and enjoy working between technology and business teams.
• Attention to detail.
• At least 3 years of solid Salesforce Administration experience; ADM 201 certification is preferred.
• Salesforce Sales Cloud experience.
• Experience with Platform and PSA.
• Business analysis experience, including user requirements gathering and analysis.
• Experience managing the platform, including building fields, custom objects, Process Builder processes, workflows, and complex reports.