IT Support Technician

Hunters’ client is recruiting an IT Support Technician to provide first and second line support to business customers.

This customer-facing role would suit someone with previous IT support experience who is confident on the phone, enjoys helping people and aims to resolve technical issues at first contact.

IT Support Technician - The Role

• Handle incoming calls and tickets, providing support across Microsoft 365, Windows, devices, networks and cloud services.
• Administer Microsoft 365 users, mailboxes, passwords and multi-factor authentication.
• Troubleshoot everyday Outlook, Teams, OneDrive, SharePoint and Windows issues.
• Maintain accurate ticket records, escalate when required and keep customers informed.
• Assist with customer onboarding, liaise with third-party suppliers and occasionally visit customer sites.

• Previous experience in an IT support or service desk role, troubleshooting everyday issues for business users.
• Confident, friendly communication skills over the phone and face-to-face.
• Good attention to detail, accurate documentation and the ability to manage competing priorities calmly.
• A genuine interest in technology and a full UK driving licence for customer site visits.
• MSP or MSSP experience, Microsoft 365 familiarity, basic networking knowledge, onboarding experience or relevant IT certifications would be advantageous.

• £30,000-£34,000 depending on experience, with up to £38,000 for candidates with strong MSP experience.
• A supportive team with scope to develop skills across Microsoft 365, cyber security, endpoint management and AI-related services.
• Company pension and private medical insurance.
• Free on-site parking.
• Occasional flexibility to work from home when needed.