Senior macOS IT Support Engineer

We’re looking for an experienced, hands-on Senior IT Support Engineer to join a macOS-focused technology function. This is a fantastic opportunity for someone with strong Apple and Jamf experience who enjoys combining technical problem-solving with excellent customer service and supporting the development of others. What You’ll Get

• Competitive salary and benefits
• A friendly, collaborative and informal working environment
• A central London W1 office location
• The opportunity to work in a predominantly macOS-focused environment
• Exposure to a broad range of modern workplace technologies
• The chance to take on increasing responsibility as your career develops

What You’ll Be Doing

• Provide high-quality, hands-on IT support to users across the business
• Act as a key point of escalation for more complex technical issues
• Support a predominantly macOS and Apple environment
• Administer and support Jamf Pro
• Manage MacBooks, iPhones and other Apple technology
• Support Google Workspace and Microsoft 365
• Work with other technologies like Entra ID, Intune and endpoint management tools
• Support a smaller Windows environment where required
• Manage device provisioning, deployment, patching and lifecycle activities
• Support joiners, movers and leavers
• Troubleshoot hardware, software, connectivity and user issues
• Maintain documentation and knowledge resources
• Identify opportunities to improve processes and automate repetitive tasks
• Provide technical guidance and mentoring to more junior team members
• Work closely with users and colleagues in a highly visible, office-based role

Are you passionate about macOS and enjoy being the person others turn to when they need help solving a technical problem?, * Strong commercial experience within IT support or end-user technology

• Excellent macOS / Apple support knowledge
• Hands-on experience with Jamf Pro
• Good knowledge of Google Workspace and/or Microsoft 365
• Experience with endpoint and device management
• Exposure to other technologies such as Intune and Entra ID
• The ability to support both Apple and Windows environments
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer-service skills
• Confidence taking ownership of complex and escalated issues
• A collaborative approach and willingness to share knowledge with others

Bonus Points

• Experience in a media, creative or fast-paced environment
• Experience with automation or scripting
• Knowledge of AI tools or AI-driven approaches to IT support
• Apple or Jamf certifications
• Experience with video conferencing and workplace technology
• Exposure to endpoint security, networking or infrastructure troubleshooting
• Bash or Python scripting

This is a great opportunity for an experienced macOS IT Support Engineer who wants to remain hands-on while taking on greater technical responsibility, becoming a trusted point of escalation and helping others develop. If you’re passionate about Apple technology, macOS, Jamf Pro and great customer service and working in a genuinely friendly environment, we’d love to hear from you. Apply today!, * Apple iOS/macOS Devices

• Attention to Detail (Attentions)
• Coordination Skills
• Infrastructure Management
• Microsoft Exchange
• Microsoft Windows OS (Win)
• Mobile Device Management (Android)
• Problem Solving (Process)
• Self-Motivation
• Technical Support (IT)

Join a dynamic and established media agency in Central London, working in a friendly, collaborative and people-focused environment.