Technical Lead

• Design, implement, and configure application performance monitoring (APM) solutions for clients.
• Assess clients’ APM needs and provide recommendations for optimizing application performance.
• Collaborate with clients to understand their business objectives and translate them into APM requirements.
• Install and configure APM tools, including agent deployment, instrumentation, and integration with various application stacks.
• Conduct performance analysis and troubleshooting of applications to identify bottlenecks and areas for improvement.
• Develop custom dashboards, reports, and alerts to monitor and track key performance indicators (KPIs).
• Provide guidance and support to clients on leveraging APM data to drive proactive performance management.
• Collaborate with cross-functional teams, including developers, operations, and business stakeholders, to drive APM best practices and continuous improvement.
• Stay up to date with the latest trends and advancements in APM tools, technologies, and methodologies.
• Act as a subject matter expert and provide training and mentoring to junior team members.

• Strong experience in implementing and managing APM solutions, such as Datadog, AppDynamics, Dynatrace, or New Relic.
• Proficiency in configuring and customizing APM tools to monitor various application stacks, including web, mobile, and cloud-based applications.
• Solid understanding of application performance metrics, tracing, and profiling techniques.
• Expertise in troubleshooting performance issues, conducting root cause analysis, and implementing performance optimization strategies.
• Proficient in working with monitoring agents, setting up instrumentation, and integrating APM tools with application frameworks and platforms.
• Strong knowledge of distributed systems, microservices architectures, and cloud technologies (e.g., AWS, Azure, GCP).
• Experience in analysing APM data, identifying performance patterns, and making data-driven recommendations.
• Excellent problem-solving and analytical skills to diagnose complex performance issues and recommend effective solutions.
• Strong communication and presentation skills to effectively communicate technical concepts and findings to both technical and non-technical stakeholders.
• Ability to work collaboratively in cross-functional teams and manage client relationships effectively.

Good to have skills

• Certifications in APPD / DT / other APM tools
• Understanding of cloud-native architectures and the ability to monitor applications in cloud environments.
• Experience with containerization technologies like Docker and orchestration platforms like Kubernetes.
• Familiarity with log management and analysis tools, such as ELK Stack (Elasticsearch, Logstash, Kibana).
• Familiarity with scripting languages like Python or PowerShell for automation and extending APM tool functionality.