IT Support Engineer

As an IT Support Engineer at Camascope, you’ll keep our people productive and our systems secure. This is a hands-on support role with ownership of end-user experience, device and SaaS management, networking and day-to-day incident/problem resolution. Alongside the support work, you’ll contribute to improvement projects that raise our overall IT maturity (automation, security hardening, better tooling, documentation and standards) as we roll out our products to more customers and scale our teams. You’ll also help set the bar for how we work, and as we grow, you may mentor future IT Support team members., * End-user support: Provide timely, high-quality 1st/2nd-line support for our teams (on-site and remote) across hardware, OS, applications and access issues.

• Device management & lifecycle: Own provisioning, configuration, patching and secure decommissioning for laptops, mobiles and tablets via MDM.
• SaaS & identity administration: Administer and optimise Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), plus associated IAM/SSO and licence management.
• Networking: Set up and troubleshoot wired/wireless networks, VPN and security solutions; maintain and document network topologies.
• Meeting rooms & peripherals: Support printers, docks and conferencing/AV equipment; keep rooms reliable and easy to use.
• Security & compliance: Perform regular access and security reviews, partner with the CISO on policy, controls and audits.
• Monitoring & optimisation: Track IT-related costs and usage; recommend improvements to reliability, security and spend.
• Knowledge & standards: Create clear documentation and how-tos; contribute to the IT roadmap and technical decision-making; mentor others where helpful.
• Incident/problem management: Use our task/ticket tooling to triage, prioritise and resolve issues; identify root causes and deliver durable fixes.

We’re looking for a great communicator and pragmatic troubleshooter who can break down complex requirements and turn them into sensible, scalable solutions-starting simple and iterating to well-designed outcomes., * 2+ years’ experience in an IT Support Engineer (or similar) role.

• Comfortable across Windows, macOS, Android and iOS.
• Hands-on with MDM solutions (e.g. Microsoft Intune, AirWatch/Workspace ONE, Jamf).
• Strong troubleshooting skills with a fix-forward, learn-and-improve mindset.
• Solid grasp of networking (configuration, routing, security) and common enterprise protocols.
• Experience administering productivity SaaS/Cloud tools (especially Microsoft 365) and related IAM/SSO.
• Confident using task/ticket management tools to manage workload and communicate status.
• Clear written and verbal communication for both technical and non-technical audiences.
• This is a foundational team-member role: you’ll help shape how we work and the future of our IT strategy.

Bonus points

• Experience in early-stage startups or scale-ups.
• Background in healthcare or pharmacy tech.
• Familiarity with ITIL practices.
• Certifications: MS-900, AZ-900, MS-102, AZ-104
• Experience with Scalefusion (MDM/UEM).

How we work

We keep our customers-and ultimately care home residents-at the heart of what we build and deploy. We value initiative, collaboration and continuous improvement.

Odd weeks (Weeks 1 & 3): on-site Monday, Wednesday, Thursday

Even weeks (Weeks 2 & 4): on-site Monday, Tuesday, Wednesday - i.e. Tuesday and Thursday swap each week

All other weekdays are work-from-home.

Camascope is a fast-growing technology company empowering the care and medication sector with modern technology. Our ecosystem connects pharmacies, care homes and clinicians to improve lives. You’ll join a collaborative, mission-led team that loves solving real problems and building high-quality solutions. If you want to make a meaningful impact in healthcare and thrive in a fast-paced, scaling environment, Camascope is the place to be.