Insight Analyst

• Consolidate customer, market and business insight into a central, accessible repository
• Analyse qualitative and quantitative information to identify trends, opportunities, risks and areas for improvement
• Develop clear recommendations that support business priorities and decision-making
• Produce insight reporting, presentations and executive summaries for a range of stakeholder audiences
• Partner with Product, Marketing, Client Experience and Commercial teams to support planning and strategic initiatives
• Identify insight gaps and support further analysis or research where required
• Contribute to the development of insight governance, processes and best practice
• Interpret, synthesise and communicate insight to support evidence-based decisions, improve client outcomes and inform strategic planning

Technologies:

• CRM
• Excel
• Support
• Marketing
• Power BI

• Strong analytical and critical-thinking skills, with the ability to draw meaningful conclusions from complex information
• Excellent communication and presentation skills, adapting messages for different audiences
• Strong attention to detail while maintaining focus on commercial and strategic priorities
• Naturally curious, proactive and comfortable working with ambiguity
• Strong relationship-building and stakeholder management skills
• Organised and able to manage multiple priorities in a fast-paced environment
• Confident using data and insight to influence thinking and support decision-making
• 2-3 years experience in an Insight Analyst, Customer Insight, Business Analysis or similar analytical role
• Experience working within Professional Services
• Experience synthesising information from multiple sources into actionable recommendations
• Experience producing reports, presentations and management information
• Proficiency with Microsoft Excel and PowerPoint
• Desirable: experience in a regulated financial services environment
• Desirable: experience working with customer feedback, survey data, CRM data or market research
• Desirable: understanding of customer journey mapping and customer tools or taxonomy development
• Desirable: familiarity with Power BI, CRM platforms and data visualisation tools

We are a professional services organisation with a prestigious reputation and numerous awards. This role offers broad business exposure, varied project work and regular engagement with senior stakeholders, with the opportunity to make a visible impact. The salary is £45,000-£55,000, and the role is based in Mayfair with three days in the office and two days working from home. Benefits include a yearly bonus, 25 days holiday plus bank holidays, hybrid and flexible working, private medical and dental insurance, an 8% pension contribution, and continuous professional development funding.