It onsite support engineer (fte) - mijdrecht

We are looking for a proactive and customer-focused IT Onsite Support Engineer to join our team in Mijdrecht. You will provide hands-on technical support to end users, ensuring IT systems, devices, and workplace technology operate efficiently. This is an excellent opportunity for an experienced IT professional who enjoys working directly with users in a fast-paced onsite environment. Key Responsibilities

• Provide 1st and 2nd line onsite IT support for end users.
• Diagnose and resolve hardware, software, and network-related issues.
• Install, configure, and support desktops, laptops, printers, mobile devices, and peripherals.
• Deploy, image, and configure Windows devices.
• Support Microsoft 365 applications, including Outlook, Teams, and Office applications.
• Manage user accounts, permissions, and passwords using Active Directory or Microsoft Entra ID.
• Log, track, and resolve incidents and service requests using an ITSM/ticketing system.
• Perform hardware replacements and asset management.
• Escalate complex technical issues to appropriate support teams.
• Deliver excellent customer service while meeting SLA targets.
• Document troubleshooting steps and maintain accurate support records.

• Minimum 2 years of IT support experience in a desktop or onsite support role.
• Strong knowledge of:
• Windows 10/11
• Microsoft 365
• Active Directory / Microsoft Entra ID
• Basic networking (TCP/IP, DNS, DHCP)
• Hardware troubleshooting and device deployment
• Experience working with ticketing systems (ServiceNow, TOPdesk, Jira, or similar).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and prioritize multiple tasks.

Mandatory Requirements

• Fluent Dutch and English (spoken and written).
• Must be currently based in or willing to commute daily to Mijdrechtor the surrounding area.
• Eligible to work in the Netherlands.
• Available to start - ASAP, * ITIL Foundation certification.
• Microsoft certifications (MD-102, MS-900, AZ-900, or equivalent).
• Experience supporting enterprise IT environments. Similar onsite support roles in the region commonly involve Microsoft 365, Windows, ITIL-based support, and hardware troubleshooting.

What We Offer

• Full-time employment.
• Opportunity to work in a professional enterprise IT environment.
• Ongoing training and professional development.
• Collaborative and supportive team culture.
• Competitive salary based on experience.