Salesforce Solution Architect

We are seeking a highly experienced Salesforce Solution Architect to oversee and optimize our Quote-to-Cash (Q2C) technology ecosystem. This role is responsible for aligning Salesforce Sales Cloud, CPQ/RCA, Salesforce Service Cloud and hybrid ERP systems with business objectives to enable efficient, scalable, and high-quality operations. The ideal candidate combines strategic vision with hands-on leadership, bringing deep expertise in Q2C processes, global team management, and platform consolidation-particularly in post-acquisition environments. This position offers a unique opportunity to shape our enterprise platform strategy across Sales, Operations, and Finance functions., * Serve as the primary IT leader for the Quote-to-Cash domain, ensuring alignment of technology solutions with business goals.

• Partner with Sales, Finance, Operations, and other stakeholders to identify and implement process and system improvements.
• Collaborate with a blended team of onshore and offshore IT resources to deliver enhancements, integrations, and support services on time and within quality standards.
• Define and drive the platform strategy and roadmap for Salesforce, CPQ, Field Services and ERP systems, focusing on simplification, scalability, and superior user experience. (Experience with Infor Syteline preferred.)
• Lead platform rationalization and integration initiatives, particularly in the context of mergers and acquisitions.
• Establish and uphold service delivery standards, SLAs, and best practices across platforms and teams.
• Collaborate with enterprise architecture, cybersecurity, and infrastructure teams to ensure compliance, resilience, and alignment with enterprise standards.
• Act as an escalation point for critical incidents, driving problem resolution and continuous improvement in system reliability and user satisfaction.

• 12+ years of progressive IT experience, including 10+ years in the Quote-to-Cash domain.
• Deep expertise in Salesforce, CPQ/RCA, FSL, Service Cloud and ERP, with demonstrated success optimizing end-to-end business processes.
• Demonstrated success in managing platform consolidation and integration initiatives in complex, post-acquisition environments.
• Excellent Communication Skills, * 15+ years of progressive IT experience, including 10+ years in the Quote-to-Cash domain.
• Deep expertise in Salesforce, CPQ/RCA, FSL, Service Cloud and ERP, with demonstrated success optimizing end-to-end business processes.
• Proven experience leading global delivery teams, including offshore resources.
• Demonstrated success in managing platform consolidation and integration initiatives in complex, post-acquisition environments.
• Exceptional stakeholder management skills, with the ability to influence and collaborate across business and IT functions.
• Strong leadership, communication, and analytical problem-solving capabilities.
• Bachelor’s degree in information systems, Computer Science, or related discipline (or equivalent experience).

Preferred Qualifications

• Experience with Agile methodologies and delivery models.
• Exposure to other enterprise SaaS applications such as Service Now, JIRA, NetSuite, or SAP.
• Relevant certifications in Salesforce.

InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 19 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.