Associate Technical Information Specialist

As an Associate Technical Information Specialist, you’ll support document delivery, acquisitions, ready reference, cataloging, and internal repository publishing with accurate, reliable service. This entry-level role offers increasing responsibility as you build experience within the information professional career series. Limited travel is required.

What You Will Do (Job Duties)

1. Document Delivery & Interlibrary Loan

Coordinate timely delivery and interlibrary loans for articles, standards, reports, and conference materials outside library collections. Maintain partner library and supplier relationships, and track activity and metrics to improve fulfillment.

1. Acquisitions

Acquire print and electronic resources for user and program needs. Coordinate purchases and renewals with vendors, finance, and internal teams; track spending, support budgets, and assist library and procurement partners with pricing and license negotiations.

1. Ready Reference Services

Answer routine reference questions from engineers, researchers, and other users; identify relevant sources, documents, and services; and guide users on library resources.

1. Document Publishing

Publish technical documents following established workflows and standards, apply required metadata, templates, and document properties, and assist authors with publishing questions and submission tracking., Support daily library operations, including administrative and service support, catalog updates, new materials, circulation, overdue items, renewals, and distribution lists.

Degree Requirement : A four-year or advanced degree, preferably in library and information science or a related field, and prior library work experience.

Effective Communications :

Communicate clearly through writing, presentations, active listening, and constructive feedback. Adapt language to your audience and recognize nonverbal cues.

Accuracy & Attention to Detail :

Process detailed information accurately while balancing speed and quality. Apply cross-checks and quality assurance standards, improve best practices, and encourage others to meet accuracy goals., * Proficiency in Microsoft 365 (Outlook, Teams, Excel, and SharePoint) and Adobe Acrobat. Working knowledge of library systems, enterprise content management platforms, and web applications, with the ability to support and troubleshoot digital resources and databases.

Data Awareness & Analytical Capability

• Foundational ability to collect and interpret service data, identify trends, and use insights to improve decisions, workflows, and resource use. Familiarity with reporting tools, dashboards, or data visualization is preferred.

AI, Automation & Digital Tools

• Awareness of AI-enabled search, content processing, and workflow automation. Ability to apply digital tools to improve efficiency, accuracy, and service, with a willingness to learn new technologies.

Information & Resource Management

• Ability to organize and maintain physical and digital collections using established procedures. Working knowledge of metadata, indexing, and content organization to make information easy to find and use.

Communication & Collaboration

• Clear written and verbal communication, professional relationships with internal customers and colleagues, and a collaborative approach to shared goals.

Customer Focus & Service Orientation

• Commitment to understanding user needs and providing timely, accurate, high-quality information and support.

Learning Agility & Adaptability

• Ability to learn tools, systems, and processes quickly and adapt to changing technologies, workflows, and business priorities in a digital-first environment.

• Visa sponsorship or ISE are not available.
• This role will have less than 5% of required travel.
• The role is onsite 5 days a week

Summary Pay Range:

$81,370.00 - $122,060.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar., Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’re joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it., There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.