ServiceNow Test Engineer

Nuvitek is seeking a ServiceNow Test Engineer to support mission-critical solutions for Defense and Intelligence Community customers.

The ideal candidate will have hands-on experience testing ServiceNow applications, developing detailed test cases and User Acceptance Testing (UAT) scripts, executing manual and automated tests, and tracking defects through resolution.

In this role, you will collaborate with business analysts, developers, product owners, and other stakeholders to validate requirements, test enhancements and releases, and verify workflows, integrations, data changes, and access controls. You will play a key role in ensuring ServiceNow solutions meet functional requirements, perform as expected, and align with applicable security and compliance standards., Execute functional, regression, integration, and User Acceptance Testing (UAT) for ServiceNow applications.

• Develop, document, maintain, and execute detailed test cases and UAT scripts, including test steps, expected results, and validation criteria.
• Perform manual testing of ServiceNow workflows, forms, reports, configurations, and role-based access controls.
• Execute and maintain automated tests using ServiceNow Automated Test Framework (ATF) or comparable testing tools, as applicable.
• Validate application enhancements, defect fixes, and release changes across development and testing environments.
• Identify, document, track, and retest defects through resolution.
• Collaborate with business analysts, developers, product owners, and stakeholders to clarify requirements, validate acceptance criteria, and resolve testing issues.
• Test integrations, data updates, workflow dependencies, and access controls to ensure system functionality.
• Support UAT coordination, release readiness activities, production validation, and test evidence collection.
• Ensure testing activities and documentation align with applicable security, compliance, and project requirements.

U.S. Citizenship and an active Secret security clearance.

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.
• Minimum of 3 years of experience in software testing, quality assurance (QA), or test engineering.
• Minimum of 3 years of experience testing ServiceNow applications or comparable enterprise workflow platforms.
• Minimum of 3 years of experience working in Agile delivery environments.
• Hands-on experience testing ServiceNow functionality, including workflows, forms, configurations, and platform features.
• Experience conducting functional, regression, integration, and UAT testing.
• Ability to develop comprehensive test cases and UAT scripts based on business requirements and acceptance criteria.
• Experience documenting test results, identifying defects, and tracking issues through resolution.
• Experience validating integrations, data changes, workflow dependencies, and role-based access controls.
• Familiarity with Agile methodologies, user stories, sprint ceremonies, and software release processes., Experience with ServiceNow Automated Test Framework (ATF) or comparable test automation tools.
• Experience supporting enterprise application enhancements, system releases, and workflow changes.
• Familiarity with federal government delivery environments, particularly within the Department of Defense (DoD) or Intelligence Community.
• Understanding of federal security and compliance requirements.

Desired Certifications

• ServiceNow Certified System Administrator (CSA)
• ISTQB Certified Tester Foundation Level (CTFL)

No certifications are required for this position.

Professional Skills

• Strong analytical, troubleshooting, and problem-solving abilities.
• Excellent written and verbal communication skills.
• Strong attention to detail, with an emphasis on thorough test coverage and accurate documentation.
• Ability to independently plan, prioritize, and execute testing activities.
• Comfortable managing competing priorities and adapting to changing requirements in an Agile environment.
• Collaborative and proactive approach to working with cross-functional teams.
• Strong sense of ownership, accountability, and sound judgment when resolving or escalating issues.