IT Coordinator - Enterprise Center

The IT Coordinator supports all technology used in food & beverage operations, POS environments, back-of-house systems, and event-day workflows. This role ensures that concessions stands, premium clubs, kitchen, offices, and mobile-ordering stations have reliable technology before, during, and after events. The coordinator serves as the central point of contact for IT issues, vendor communication, asset tracking, and small project deployments across the venue.

Key Areas Of Responsibility:

• Support POS terminals, kiosks, handheld devices, printers, kitchen display systems, and payment hardware used through the venue.
• Perform pre-event technology checks (POS connectivity, devise readiness, network stability, printer functionality)
• Provide real-time event support during Blues games, concerts, and special events, escalating issues quickly to keep stands operational.
• Coordinat post-event shutdowns, device resets, and incident documentation.
• Act as the first point of contact for IT incidents and service requests, logging and prioritizing issues.
• Track ticket progress, communicate updates, and ensure timely resolution aligned with service expectations.
• Assist managers, supervisors, and stand leads with basic troubleshooting, password resets, and access issues.
• Maintin accurate inventories of POS units, tablest, scanners, radios, laptops, and peripherals across all Levy locations inside arena.
• Track device lifecycle from deployment through repair, replacement, or decommissioning.
• Coordinate installation, configuratioin, and updates for user devices and venue systems.
• Other duties as assigned.

• Ability to stand and walk throughout the venue for extended periods, including during event hours.
• Ability to lift, carry, and move IT equipment (POS terminals, tablets, printers, cables, etc.) typically up to 25-40 lbs .
• Ability to bend, kneel, reach, and work in tight or crowded concession and premium areas.
• Ability to climb stairs and navigate multiple levels of the arena as needed.
• Ability to work in fast-paced, high-traffic environments with frequent interruptions.
• Ability to use computers, handheld devices, and small tools for installation and troubleshooting tasks.
• Ability to remain on-site for long shifts during events, including evenings, weekends, and holidays.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates of Levy are offered many fantastic benefits.

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf) or copy/paste the link below for paid time off benefits information.

Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We’re hiring! Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app.

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.