IT Supervisor - End User Support & Infrastructure

• Lead and mentor the IT team, ensuring efficient service delivery and strong user support.
• Oversee IT infrastructure, systems availability, and operational performance.
• Manage relationships with external technology partners, service providers, and software vendors.
• Drive IT initiatives that improve operational efficiency, user experience, and technology reliability.
• Establish and maintain IT policies, standards, and documentation.
• Support budgeting, technology planning, and resource allocation activities.
• Ensure security controls and best practices are implemented across business systems and infrastructure.
• Monitor IT risks and recommend appropriate improvement opportunities.
• Collaborate with business stakeholders to understand operational needs and deliver practical technology solutions.

• 7 years of IT experience with proven experience leading and mentoring IT teams.
• Strong understanding of networking fundamentals, including LAN/WAN, wireless networks, firewalls, DNS, and DHCP.
• Experience managing IT infrastructure and end-user support in a multi-site environment.
• Hands-on experience with Windows environments, Active Directory, and common enterprise IT systems.
• Experience in IT procurement, asset management, and vendor coordination.
• Basic familiarity with cloud platforms such as Azure, AWS, or Google Cloud.
• Strong communication and stakeholder management skills.
• Ability to balance hands-on technical responsibilities with team leadership and operational planning.

Gebruikers ondersteunen vanop afstand

• Performance bonus (with opportunity for higher payout based on performance).
• Provident fund and comprehensive health insurance.
• Dental allowance and employee assistance benefits.
• Wellness initiatives including free massage sessions and therapist support.
• Regular team activities and employee engagement programs.
• Etc.