Support Manager - Dermatology

The Support Manager is responsible for the operational management and performance oversight of administrative, clerical and secretarial services across Dermatology. The post holder will provide effective leadership to administrative teams, ensuring services are delivered efficiently, performance targets are achieved, and patients receive timely access to care in accordance with Trust policies and national standards.

Working closely with the Specialty Manager, General Manager, clinicians and multidisciplinary teams, the post holder will coordinate outpatient and waiting list management processes, lead workforce management activity, oversee service performance, manage patient concerns, and support service improvement initiatives. The role requires the ability to manage competing priorities in a fast-paced environment while maintaining high standards of patient care and staff engagement. Main duties of the job

• Operational Service Management
• Leadership and People Management
• Waiting List, Patient Access and Performance Management
• Patient Experience, Complaints and Communication
• Governance, Facilities and Health & Safety
• Service Improvement and Development
• Information Analysis and Reporting

• Educated to degree level or working towards, with equivalent level of working experience/knowledge
• Minimum five A to C GCSE qualifications or equivalent

Desirable

• Recent exposure to a relevant management or leadership development programme
• Qualification or extensive training in finance, business, management or project management

Knowledge, skills and abilities Essential

• Working knowledge of PAS systems (CareFlow) and/or other NHS systems such as ERS, ICE, CRIS
• Knowledge and experience of using Microsoft Office applications Excel, Word, PowerPoint, Outlook
• Organise and lead meetings, including preparation of agenda and action log
• Extensive use of administrative processes and procedures, and ability to implement

Experience Essential

• Extensive use of administrative processes and procedures, and ability to implement
• Relevant leadership and management experience of clinical services
• Organisational and prioritisation of multiple demands and pressures
• Knowledge of patient pathways and waiting lists, with solid understanding of RTT and the Patient Access Policy. Knowledge of the Trust’s key targets and objectives
• Experience of reviewing capacity and demand

Desirable

• Acute Hospital operational experience

Personal Qualities Essential

• Experience of managing and prioritising workload, multi-tasking and working to tight deadlines
• To have good people management skills eg, robust sickness absence, conduct, performance etc
• Excellent presentation, written and spoken skills
• Provide an understanding of the importance of confidentiality and data protection in a hospital environment
• Well-developed task and time management skills to respond to demands, and ensure tasks are completed to deadline
• To have very good timekeeping and attendance record

Disclosure and Barring Service Check

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your applicationin order toensurewe’remeeting our pledge.