Thriving Secondary School in Watford Looking for a Reliable IT Support Technician!

A thriving secondary school in Watford is seeking a technically capable IT Support Technician to help maintain reliable technology across the school. The successful candidate will provide hands-on technical assistance to staff and pupils, ensuring that devices, systems and classroom technology operate effectively. About the Role

• Respond to IT support requests from staff and pupils.
• Troubleshoot hardware, software, printer and connectivity issues.
• Set up and maintain laptops, desktop computers and classroom equipment.
• Assist with user accounts, permissions and password resets.
• Maintain accurate records of IT issues, repairs and equipment.
• Support the installation and updating of software and devices.
• Escalate complex technical problems to the appropriate provider or senior IT staff.

• Previous IT support or helpdesk experience is essential.
• School-based IT experience is highly desirable.
• Good knowledge of Windows operating systems, Microsoft 365 and common hardware issues.
• Strong troubleshooting and communication skills.
• Able to explain technical issues clearly to non-technical users.
• Organised, proactive and comfortable prioritising support requests.

An enhanced DBS check will be required in line with the role.