Senior 3rd Line Engineer -MSP
Ashdown Group
London, UK
8 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
3 years minimum
Compensation
£55,000.0 - £65,000.0
Working hours
Regular working hours
Job source
Tech stack
Microsoft Azure
Windows PowerShell
Azure Active Directory
Office365
Software Troubleshooting
Sonicwall
Firewalls (Computer Science)
Microsoft InTune
Fortinet
Job description
- Act as the top-tier escalation point for complex incidents
- Lead the rollout + optimisation of NinjaOne RMM (automation, alerting, remediation scripting)
- Own M365, Intune, Conditional Access, hybrid Exchange, and Azure AD/Entra
- Mentor engineers in diagnostic methodology
- Work closely with technical leadership-no non-technical managers blocking decisions
Requirements
- Must have 3 rd line experience within an MSP
- Expert M365 (CA, Intune, hybrid Exchange, ATP)
- Strong troubleshooting methodology
- Confident communicator at all levels
- Full Microsoft Certificates desirable
- NinjaOne/Datto RMM config
- Azure infrastructure
- Firewalls (Fortinet, SonicWall, Draytek)
- Solid PowerShell skills
Benefits & conditions
The role is offered with a salary of between £55,000 - £65,000 + £3k annual certificate budget plus competitive benefits. True
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