3rd Line IT Support / Project Engineer MSP

This is not your typical support role - it’s a highly technical position where 80% of your time will be dedicated to leading and delivering infrastructure, cloud, and networking projects. The remaining 20% will involve acting as a senior escalation point for the support team, resolving complex technical issues that fall outside the scope of 1st and 2nd line engineers., This role is primarily office-based, requiring you to work in the office five days per week. However, you will also need to travel to clients within the Northwest, with travel expenses paid. A successful candidate must have a full UK driving license and access to a car., * Plan and deliver full network deployments across switches, firewalls (Fortinet, Cisco, SonicWall), VPNs, and secure routing for a range of client environments.

• Design and implement virtualisation platforms - including Hyper-V and VMware - for new infrastructure rollouts and migrations.
• Architect, deploy, and optimise Microsoft Azure environments, including identity and access management (Entra ID), Azure Virtual Machines, and hybrid integrations.
• Lead cloud migrations and SaaS solution rollouts, ensuring seamless transitions to Microsoft 365, Teams, Intune, and other modern workplace platforms.
• Act as an escalation point for complex support cases, offering senior-level troubleshooting, diagnostics, and permanent resolutions.
• Produce high-quality technical documentation, including HLDs/LLDs, deployment plans, and project handover packs for clients and internal teams.

• Minimum 3 years’ experience in a 3rd line or network role at an MSP
• Strong networking knowledge, especially around Fortinet (preferred), Cisco, and/or SonicWall firewalls.
• Expertise in designing and deploying LAN/WAN, VLAN, routing, and firewall rulesets.
• Hands-on experience with Hyper-V and/or VMware for infrastructure builds and migrations.
• Comfortable working independently on project delivery and confident in client-facing technical discussions.
• Solid understanding of security best practices in network and virtual environments.

Desirable:

• Fortinet NSE certification(s), Cisco CCNA/CCNP, or similar.
• Experience with Azure, Office 365 migrations, and hybrid environments.
• Familiarity with RMM and PSA tools used in the MSP space.

At Equasys we’re dedicated to encouraging innovation and creative problem-solving. We believe in empowering our staff to use their abilities to the fullest and avoid stifling their potential by confining them to rigid roles. We’re not into micromanagement, so you’ll be encouraged to find creative solutions and put your ideas into action.

We offer several attractive benefits

· Up to 25 days holiday per year (Excluding Bank Holidays)

· Pension scheme

· Full in-house training and mentoring will be provided

· Exposure to new technologies and encouraged to grow and implement new systems

· Opportunity to help develop services and introduce new ideas

· Flexible working environment

· Collaborating with a close-knit team of highly skilled individuals

· A company culture that recognises and rewards hard work, commitment, and drive

Job Types: Full-time, Permanent

Pay: £42,000.00-£50,000.00 per year

Benefits:

• Company pension
• Free or subsidised travel
• Free parking
• On-site parking
• Sick pay

Licence/Certification:

• Driving Licence (required)

Equasys is a Managed Service Provider (MSP) based in Birchwood, Warrington. We work with a diverse range of clients across the Northwest, our clients cover all sectors from law to social media, and everything in between. Our services include end user support, infrastructure management (cloud and on-premise), DC hosting, VOIP systems, cybersecurity, and network expertise.

At Equasys, we foster a collaborative and supportive work environment where you’ll have the opportunity to learn and grow alongside experienced professionals. Led by industry experts with a genuine passion for IT, our team is committed to sharing their knowledge and helping you develop your skills.