Head of Technology - Shared Services

A strong, visible people leader who cares, connects and coaches, can win hearts and minds through sustained change, and builds capability, engagement and performance.

-Direct senior leadership experience of transforming a technology function, including its operating model, ways of working, culture, capability and organisational structure.

-A credible, confidence-inspiring senior leader with curiosity and gravitas, able to think differently, connect technology end to end and communicate a compelling strategy at every level, including the C-suite.

-Strong technical leadership across Azure cloud, networks, hosting, infrastructure, colleague systems, DevOps and automation, including introducing and owning Core platforms.

-Proven ownership of mission-critical technology suppliers and outsourced services, improving performance, strengthening partnerships and securing value for money.

-Expertise in modern infrastructure engineering practices, including site reliability engineering, infrastructure as code and containerisation.

-A track record of delivering complex infrastructure and platform programmes at scale, managing operational risk while maintaining service continuity.

-Proven success running safe, resilient services, ideally in financial services or another regulated environment, balancing risk, cost and performance while exploring AI and self-service safely.

-Strong risk and control leadership, using structured approaches and sound judgement to maintain security, resilience and regulatory compliance through significant change.

-Commercial expertise in budgets, cost optimisation, suppliers and RFPs, with a strategic, collaborative and customer-focused approach.

We’ve been helping our members save for their future and buy their own home since 1875. Join us and you’ll play a big role in helping us to put home ownership within reach of more people, generation after generation.

It’s a purpose that drives everything we do. Join our dedicated Tech division and Senior Leadership team as Head of Technology - Shared Services.

How you’ll make a difference

This is a rare opportunity to shape the technology foundations of our future. You’ll set the strategy for our Azure cloud, networks, hosting, infrastructure and colleague systems, with the influence and accountability to turn it into action. As new Core platforms arrive, you’ll lead their transition into Shared Services, modernise how we operate, keep services safe and resilient, balance cost, risk and performance, and help colleagues get more from technology through hybrid working, self-service and new skills., We’ll give you a place to belong with the support to learn, develop and shape a meaningful career.

Why choose us?

Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023 and 2025. We’re committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

You’ll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises how we’ve embedded our purpose with our colleagues, and the actions we’ve taken to put home ownership within reach of more people, generation after generation.