Tier 1 Help Desk

Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study.

What you need:

• 1+ years’ previous IT Service Desk and/or Call Center experience required (1 Years)
• Experience with call tracking and ticketing software (1 Years)
• Attentive to details and ability to be resourceful (using supplied documentation) (1 Years)
• Ability to support users with limited knowledge of computers, software, hardware and systems (1 Years)
• Above average communication skills and telephone manner. (1 Years)
• Basic User & Security Group Active Directory administration (1 Years)
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365 (1 Years)
• Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation) (1 Years)
• Excellent organizational skills
• You will be a self-motivated achiever who gains satisfaction from providing excellent customer service