Tech support professional
eTeam Inc
Mountain View, CA, United States
1 day ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
3 years minimum
Compensation
$83,200.0 - $93,600.0
Working hours
Regular working hours
Job source
Tech stack
Microsoft Windows
Apple Mac Systems
Confluence
JIRA
User Authentication
Software as a Service
Information Technology Operations
Virtual Private Networks (VPN)
Remote Access Technology
Single Sign-On
Technical Data Management Systems
Okta
+6 more
Connectivity Problems
Slack
Casper Suite
Data Management
Gsuite
User Administration
Job description
- Provision, configure, and troubleshoot MacOS (and Windows, if applicable) endpoints, including imaging, MDM enrollment, and hardware lifecycle management
- Manage user identity and access requests through Okta, including SSO, MFA enrollment, group/role assignments, and troubleshooting authentication issues
- Support and troubleshoot VPN connectivity and other remote access tooling for a distributed/hybrid workforce
- Administer and support core SaaS tools (e.g., Google Workspace or Microsoft 365, Slack, Zoom, Jira/Confluence) including account provisioning and deprovisioning tied to the employee lifecycle
Requirements
Technical Support, Technical Support, Microsoft Windows Operating System, Manufacturing Data Management, Identify Issues, Mac Operating System, Authentication, Single Sign-On (SSO), Identity Data Management, Remote Access, + 3-5 years of experience in an IT helpdesk, desktop support, or IT operations role, ideally at a fast-moving tech company
- Hands-on experience supporting MacOS in a corporate environment (Jamf or similar MDM strongly preferred)
- Working knowledge of Okta or a comparable identity provider (SSO, MFA, provisioning/deprovisioning)
- Experience troubleshooting VPN and network connectivity issues, particularly Palo Alto GlobalProtect or similar remote access solutions
- Familiarity with modern SaaS/collaboration stacks (Google Workspace or Microsoft 365, Slack, Zoom)
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