ServiceNow Solutions Analyst

• Serve as a senior-level ServiceNow Solutions Analyst responsible for designing solutions that enable end-to-end service integration across a multi-sourced service delivery environment
• Routinely coordinate with the SIAM Lead and service providers to identify integration requirements, resolve service-management process gaps, and align technical solutions to operational outcomes
• Help leaders understand the connection between service-management requirements, operational metrics, service-provider performance, and ServiceNow solution design from concept through implementation and operational transition
• Design and facilitate solution-design workshops with stakeholders, technical teams, process owners, and service providers
• Work with Practice Area leads to ensure process inputs, outputs, data, and workflows integrate effectively across ServiceNow process areas and external platforms
• Define and document integration architecture, interface specifications, workflow designs, data mappings, and technical requirements for ServiceNow-enabled solutions
• Lead analysis and synthesis activities to identify root causes of complex service integration issues and recommend sustainable technical and process improvements
• Guide the design and implementation of ServiceNow integrations using capabilities such as APIs, IntegrationHub, Flow Designer, MID Servers, automated workflows, and platform-native integration patterns, as applicable Success in this role requires being a self-starter with a curious, pioneering spirit inclined toward continuous improvement and experimentation; comfort with ambiguity; a strong ability to execute in a fast-paced environment while balancing multiple priorities; strong systems-thinking and analytical skills; and the ability to communicate complex technical and operational topics in a clear, simple, and compelling manner.

• Experience working in a SIAM/MSI environment or similarly complex multi-provider service-management environment
• Demonstrated experience designing ServiceNow solutions and integrations through one or a combination of work experience, training, military experience, or education
• Experience leading discovery, requirements analysis, and solution-design activities, including problem definition, stakeholder engagement, requirements gathering, and technical documentation
• Professional experience working with product teams, platform owners, enterprise architects, service-management process owners, developers, and external service providers within a large organization
• Experience participating in projects with multi-disciplinary teams comprised of architects, developers, process owners, analysts, service providers, and operational stakeholders

• Experience creating innovative solutions for customers or employees using ServiceNow capabilities, service-management practices, systems thinking, analytical thinking, process improvement, and data visualization

• Seven or more years of ServiceNow experience, including experience designing, implementing, or supporting ServiceNow integrations and workflow solutions

• ITIL 4 Foundation certification or higher

• ServiceNow Certified System Administrator (CSA)

• Experience working in a SIAM/MSI environment

• Hands-on experience with one or more ServiceNow implementations involving ITSM, ITOM, Strategic Portfolio Management (SPM), Discovery, CMDB, Knowledge, or related modules

• Experience designing or supporting integrations using one or more of the following: REST or SOAP APIs, IntegrationHub, Flow Designer, MID Server, web services, data imports, ETL processes, event integrations, or third-party integration tools

• Experience defining integration requirements, data mappings, interface specifications, error-handling approaches, and operational support processes

• Experience working in an Agile environment and utilizing Agile best practices

• Experience supporting CMDB data quality, service modeling, service mapping, and/or alignment to the Common Service Data Model (CSDM), as applicable

• Experience working in a Federal Government environment and with Government security, compliance, and authorization requirements

• TS/SCI clearance with Poly must be active.

These Qualifications Would be Nice to Have:

• ServiceNow Certified Implementation Specialist (CIS) certification in ITSM, ITOM, Discovery, CMDB, or another relevant product area

• ServiceNow Certified Application Developer (CAD), Certified Technical Architect (CTA), or equivalent advanced ServiceNow technical certification

• Project Management Professional (PMP)

• ITIL 4 Managing Professional certification or higher

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

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What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation’s most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.