We are looking for a motivated System Analyst II ready to take us to the next level! If you have experience supporting Linux Operating systems, basic SQL query development, and are looking for your next career move, apply now., We are looking for a Systems Analyst II to monitor, analyze, and support tolling and related technology systems to ensure optimal performance, reliability, and operational continuity. This position will be a full-time contract role and onsite, working Monday through Friday, 8:00 AM to 4:30 PM.

What You’ll Do

• Analyze system performance to ensure tolling systems operate efficiently and reliably
• Monitor daily and weekly lane performance reports, dashboards, and operational metrics
• Perform monitoring and support activities during implementation of new or upgraded systems
• Conduct fault isolation and troubleshooting of lane and plaza systems
• Provide advanced support for roadside servers, databases, and software applications following required training
• Investigate and resolve system anomalies reported by Operations, Finance, and Maintenance teams
• Support installation, configuration, and deployment of new lane systems and technology upgrades
• Develop, maintain, and update Standard Operating Procedures (SOPs) and technical documentation
• Collaborate with cross-functional teams to ensure system availability, reliability, and performance
• Prepare reports and communicate technical findings to both technical and non-technical stakeholders
• Support ongoing operational monitoring and maintenance activities
• Identify opportunities for process improvement and assist with implementation of solutions

Systems Analysis, Systems Analysis, Linux Operating System, SQL (Structured Query Language), Analysis Skills, System Operations, Performance Analysis, Metrics, Reporting Dashboards, Systems Administration/Management, * Bachelor’s degree (B.A. or B.S.) or equivalent military technical training and/or relevant work experience

• Knowledge of toll lane operations and troubleshooting fundamentals
• Experience supporting Linux operating systems and command-line environments
• Basic SQL query development and analysis experience
• Proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint
• Understanding of Excel Macros, Pivot Tables, and Visual Basic concepts
• Familiarity with network and systems management tools such as Orion, CA Unicenter, or similar platforms
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced operational environment
• Ability to work independently and collaboratively within a team setting

Preferred:

• CompTIA A+, Network+, Security+, Server+, or equivalent technical certifications
• Experience supporting transportation, tolling, Intelligent Transportation Systems (ITS), or other mission-critical environments
• Familiarity with database administration and system monitoring tools
• Experience developing SOPs and operational documentation
• Experience with system monitoring, performance analysis, and operational reporting
• Familiarity with networking concepts, enterprise technology environments, and database technologies
• Demonstrated ability to identify process improvement opportunities and implement effective solutions

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings and support operational activities
• Ability to conduct repetitive tasks on a computer utilizing a mouse, keyboard, and monitor
• Ability to occasionally support after-hours system implementations, upgrades, and incident response activities

LI-KW1

$30 per hour

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.