Tech Support

Providing technical assistance andsupport related to computer systems, hardware, and software. Responds toqueries, runs diagnostic programs, isolates problems, and determines andimplements solutions., * Install and configure computer systemsand applications within the company.

• Update computer operating systems andother important software, as needed.
• Performing routine inspections andupkeep of existing installations.
• Complete detailed reports listingrequests to technical assistance, steps taken to resolve them, and the specificdates/individuals involved.
• Act as the initial point of contactfor all computer and system related concerns from employees.
• Assist management in creating trainingmaterials pertaining to computer troubleshooting and usage.
• Resolve technical issues related tonetwork interruptions.
• Organize and file documentationpertaining to warranties and instructional guides for computer hardware.
• Deliver IT and related assistance uponrequest.
• Request any hardware and software purchasesnecessary.

Technical Support, Technical Support, Computer Systems, Computer Hardware, Systems Administration/Management, Operating Systems, Systems Maintenance, Identify Issues, Problem Solving Skills, CompTIA A+, * CompTIA A+ (Preferred)

• 1 year Tech Support Experience(Preferred)
• Fantastic installation, diagnostic,upgrade, and restoration abilities.
• Excellent vertical and lateralthinking.
• Superb time management skills.
• Clear written and verbalcommunication.
• Forbearing, flexible, and supportive.
• Proficient with Outlook, Word, Excel,PowerPoint, & Adobe.

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance