Software Support Technician

The Professional Service Technician role is to ensure the stable operation of TBS networked solutions installed in primarily Public Libraries and Higher Education markets as well as other similar industries. This includes planning, installing, configuring, maintaining, and supporting all software and hardware products such as; PC Management, Print Management, Cashless Payment Systems and Hardware product lines. Daily and weekly work schedule is very dynamic and On-Call Support is also a requirement. The position requires routine travel to local installations as well as periodic out of State installation and service support., Learns and follows standard conventions for hardware and software installation, problem diagnosis, and problem resolution. Provide technical support over the phone using remote access software as well as on-site support.

• Provide on-call technical support. Must be able to troubleshoot problems over the phone with customers.
• Perform network and security audits.
• Communicate with Manufacturers and QA on field issues and provide feedback on new product.
• Communicate with customers
• Provide technical counsel and training to clients, sales, and administrative staff.
• Determines parts, supplies or tools needed to complete service requests.
• Relays any special problems to service management following each call.
• Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment.
• Completes all required paperwork and reports (time sheets, service orders, forms, inventory, expense reports, daily project reports, service call reports, and equipment related items).
• Returns defective assemblies or parts to the main office and labels items.

Candidates must have a working background in computers and network systems. Experience with Public Libraries or Higher Education markets a plus., Must have valid driver’s license with clean driving record.

• Must have a personal vehicle for use in travelling to customer sites as required.
• Must have a clean criminal record with no history of felony conviction.
• Must pass random drug testing.
• Must be flexible to travel on short notice and work irregular work schedules in an on-call work environment.
• Ability to lift and move equipment as needed for repair or installation.

Qualifications:

• Experience working in a team-oriented, collaborative environment

• Excellent customer service and communication skills

• Working knowledge of computers and network systems
• Proven technical aptitude
• Strong organizational and problem solving skills
• Strong interpersonal and oral communication skills
• Ability to present ideas and solutions in user-friendly language
• Adept at reading, writing, and interpreting technical documentation and procedure manuals
• Highly self-motivated and directed
• Keen attention to detail
• Proven analytical and problem-solving abilities

• Ability to effectively prioritize and execute tasks in a high-pressure environment

• Degree in electronics and network systems a plus

• Data Management Experience a plus

Compensation: Based on Experience, 401K and Health and Life Insurance.

Today’s Business Solutions Inc est. 1991 is a leader in Print Management, Mobile Printing, Computer Reservation, Cashless Payment solutions and Self-Serve Scanning solutions in the Public Library market.