Driver Services Help Desk Specialist 2026-02244

The Driver Services Help Desk Specialist, located in Cheyenne, Wyoming, provides essential support to driver license examiners and staff, as well as commercial and non-commercial drivers, ID card holders, state driver licensing agencies, and the general public. This position serves as a key resource for issuing and transferring driver licenses and identification cards, researching records, and resolving complex problems related to driver credentials. The specialist evaluates and verifies information for accuracy, ensures driving records are current, and confirms compliance with state laws, federal regulations, and agency policies and procedures. Through clear communication, attention to detail, and strong problem-solving skills, this role helps maintain the integrity of driver records while delivering timely and professional customer service., ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed in the job level.

• Answer all questions, including complex questions regarding the Drivers Services/Drivers License departments.
• These positions have a large amount of technical knowledge of the entire Driver Services organization.
• Answer questions from the public without the need to transfer any calls.
• First line of response, answering phones, and are very knowledgeable about each area within the Driver Services Department as well as the Field offices.
• Stay current on statutes and laws in order to answer basic questions for drivers, lawyers, etc.
• Liaise with law enforcement, court systems, other states, and commercial drivers with regard to drivers services information.
• Able to assist any of the sections within Driver Services., * The successful applicant will be subjected to a thorough background/ FBI fingerprint investigation
• The Wyoming Department of Transportation is a Drug-Free Workplace
• Successful Applicant must have and maintain a valid drivers license.
• E-Verify: WYDOT uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities
• Travel expenses are reimbursed according to state policy.
• Qualifying eligibility and criteria for the hiring bonus
• Temporary employees accepting a full-time position.
• Current employees are accepting a promotional opportunity, so recruitment must be opened to the public.
• One year of service to WYDOT must be completed; failure to complete this requirement will forfeit the hiring incentive, and funds will be recouped from final pay.
• Internal candidates would be required to remain in the position for a minimum of one (1) year from their promotion date.
• Employees would only be eligible for one (1) hiring bonus in a 12-month period., The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

Help Desk, Help Desk, Time Management, Detail Oriented, Communication Skills, Customer Support/Service, Driver’s License, Problem Solving Skills, Regulatory Compliance, Data Quality, Experience working in driver services, motor vehicle administration, or a related regulatory or customer service environment

Knowledge of state driver licensing laws, federal regulations, and policies related to driver licenses and identification cards

Strong customer service skills with the ability to communicate clearly and professionally with the public, staff, and other state agencies

Demonstrated ability to research, interpret, and evaluate records and documentation for accuracy and compliance

Experience resolving complex issues and providing solutions in a fast-paced, detail-oriented setting

Proficiency with computer systems, databases, and standard office software, with the ability to learn specialized driver services systems

Ability to work independently while also contributing effectively as part of a team

Strong organizational skills, attention to detail, and the ability to manage multiple tasks and priorities

KNOWLEDGE:

• Knowledge of Wyoming State Statutes and Federal Regulations pertaining to driver license and motor vehicle operation, program rules, regulations, and policies.
• Knowledge of program functions and the Driver License Information System.
• Knowledge of both the Driving Record Enforcement and Driver Services Examiners Manuals.
• Knowledge of accounting procedures relating to balancing money and daily transactions.

MINIMUM QUALIFICATIONS:

Education:

Associates Degree (typically in Business)

Experience:

0-2 years of progressive work experience (typically in Business) with acquired knowledge at the level of Drivers Services Specialist, 2-4 years of progressive work experience (typically in Business) with acquired knowledge at the level of a Drivers Services Specialist, (AA) Which of the following best describes your highest completed level of education to date or within the next three (3) months? (Transcripts may be required.)

• High School Diploma/GED/or Equivalent
• Some college Coursework, No Degree Received
• Associates Degree
• Associates Degree and additional coursework
• Bachelors Degree
• Bachelors Degree and additional coursework
• Masters Degree
• Masters Degree and additional coursework
• Doctorate Degree
• Doctorate Degree and additional coursework
• None of the Above

02, (BADS06) How many years of relevant work experience or transferable skills do you have related to the job description?

• No relevant experience, but willing to learn.
• Less than one (1) year of relevant experience.
• One (1) to less than two (2) years of relevant experience.
• Two (2) or more years of relevant experience.

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(AA) Describe your relevant experience below.

Cheyenne, Wyoming offers an exceptional quality of life with a strong sense of community, affordable cost of living, and easy access to outdoor recreation. Residents enjoy short commute times, minimal traffic, and a balanced work-life environment, while still having access to professional opportunities within state government. Located along the Front Range, Cheyenne provides quick access to hiking, fishing, and wide-open spaces, along with cultural events, local dining, and a welcoming small-city atmosphere. Working in Cheyenne allows employees to build a meaningful career while enjoying the stability and lifestyle Wyoming is known for.

This position offers: $2,000 Hiring Bonus See notes for eligibility

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA, and holidays
• Retirement - Pension and 457B plans that help you build a secure future
• Flexible schedules and work-life balance options
• Meaningful work that makes a difference for Wyoming communities, * Some travel may be required
• Primarily in office environment, Working for the State of Wyoming means more than a job - it’s a stable, rewarding career that lets you make a difference while enjoying a great quality of life.

Employees enjoy:

• Comprehensive health coverage - medical, dental, and vision plans for you and your family
• Voluntary Benefits - including life insurance for you and family members, ambulance, pet insurance, short/long-term disability, flex spending and health savings accounts
• Multiple retirement options - including the Wyoming Retirement System and a 457B account, helping you plan for long-term financial security
• Generous paid leave and flexible schedules - vacation, sick leave, paid FMLA and 9 paid holidays each year
• Public Service Loan Forgiveness eligibility - for those with qualifying student loans
• Training and professional development - to support your career growth and advancement
• Employee Assistance Program - Includes paid short-term counseling, legal, financial and work-life benefits and select employee discounts
• Wellness Program - Earn paid time off and incentives by focusing on your personal health

Know your full value.

Your paycheck is only part of the picture. The State of Wyoming offers a Total Compensation Calculator that shows the full value of your salary plus benefits, so you can clearly see what your complete compensation package looks like.

Explore your total compensation: https://compensationcalculator.wyo.gov/

WORKING FOR THE GREATEST STATE IN THE NATION - Wyoming offers a lifestyle you can’t find anywhere else - wide-open spaces, clean air, friendly communities, year-round recreation, and no state income tax., * Government Jobs @ www.governmentjobs.com/careers/wyoming

• Indeed
• LinkedIn
• Zip Recruiter
• Wyoming Workforce Center
• Other job sites (Wyoming at Work, Monster, etc.)
• Social Media (Facebook, Twitter, etc.)
• Newspaper/Newsletter Advertisement
• Career Fair
• Human Resources Division
• Friend or Acquaintance (Not State Employee)
• Current State Employee
• Other

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(A1) If you selected “Current State Employee” please provide the employees first and last name, and include the department they work for, if known. Please limit this response to only one employee. This employee may be eligible for a Referral Bonus.

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(A1) If you selected Other, please tell us where you heard about this opportunity.

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(AA) VETERANS PREFERENCE DISCLOSURE: Per Wyoming Statute, current employees of the State of Wyoming are not eligible for Veterans Preference. If you are not a current employee of the State of Wyoming, to be eligible to receive Veterans Preference you MUST have been a resident of the State of Wyoming for a period of one (1) year or more at any time prior to submitting this application. * I have read and understand the Veterans Preference Disclosure and understand that, if claiming Veterans Preference, I must attach the appropriate supporting documentation to each application I submit in order to receive Veterans Preference.

• Yes, I have read and understand the Veterans Preference Disclosure.
• No, I am not claiming Veterans Preference

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(AA) VETERANS PREFERENCE: If you are a war veteran as defined in section 101, Title 38, United States Code or are the surviving spouse of a war veteran who receives survivor benefits from the federal government based on the veterans military service, and wish to claim veterans preference, please attach the appropriate documentation substantiating your claim. Indicate below your appropriate veterans preference status. By requesting veterans preference, you are certifying that you meet the statutory requirements as described in the above disclosure.

• Current State Employee
• Veteran - DD214 Attached
• Disabled Veteran (10% or more) - DD214 and Veterans Disability Determination Attached
• Surviving Spouse of a Deceased Veteran - DD214 and proof of Survivor Benefit Attached
• None of the above

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