Systems Coordinator

Symbiotic Services is seeking a proactive, hands-on Systems Coordinator for a confidential client in the specialty healthcare industry in the Atlanta, GA area.

This position will provide Level 1 and Level 2 technical support, coordinate with external IT and telecommunications vendors, and help maintain the technology systems that support daily clinical and administrative operations.

The ideal candidate is resourceful, technically capable, service-oriented, and comfortable taking ownership of technology-related challenges in a fast-paced healthcare environment., * Provide Level 1 and Level 2 help desk support, including troubleshooting hardware, software, user accounts, passwords, and multi-factor authentication (MFA).

• Set up, configure, maintain, and troubleshoot computers, printers, phones, and other office technology.
• Manage employee technology onboarding and offboarding, including account creation, access permissions, and equipment setup.
• Serve as the primary liaison with external IT service providers and telecommunications vendors, coordinating support requests, escalations, and resolutions.
• Convert paper-based documents and forms into digital, fillable formats using Adobe Acrobat.
• Provide user support and basic administration for M-Files or comparable document management platforms.
• Research and recommend VPN, remote access, and remote monitoring solutions.
• Maintain accurate inventories of technology equipment, user accounts, vendor information, and system documentation.
• Develop and document technical procedures and troubleshooting guides.
• Provide training and ongoing technical assistance to employees.
• Identify opportunities to improve technology processes, efficiency, and overall system reliability., Symbiotic Services is actively seeking qualified candidates who enjoy solving technical problems, supporting end users, and making a meaningful contribution to a healthcare organization.

If you are a motivated IT support professional looking for an opportunity to take ownership of day-to-day technology operations, we encourage you to apply.

• Previous experience providing Level 1 and Level 2 IT help desk or desktop support.
• Experience managing user accounts, passwords, MFA, and access permissions.
• Working knowledge of computer hardware, software, printers, mobile devices, and business phone systems.
• Experience coordinating technical issues with third-party IT providers and telecommunications vendors.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and customer service abilities, including the ability to explain technical concepts to nontechnical users.
• Ability to work independently, prioritize competing requests, and follow issues through to resolution.
• Strong organizational skills and attention to detail.

Preferred Qualifications

• Previous IT support experience in a healthcare, medical practice, or clinical environment.
• Familiarity with M-Files or similar document management systems.
• Experience creating and editing fillable PDF forms using Adobe Acrobat.
• Knowledge of VPN technology, remote access solutions, and remote monitoring tools.
• Exposure to athenahealth or other electronic health record (EHR) and practice management platforms.
• Experience supporting technology operations in a small to midsize organization., The successful candidate will demonstrate:
• Initiative and Ownership: Proactively identifies issues, researches solutions, and takes responsibility for results.
• Adaptability: Thrives in a dynamic environment where priorities and processes may evolve.
• Technical Resourcefulness: Learns new systems quickly and independently resolves technical challenges.
• Service Orientation: Provides responsive, patient, and professional support to employees with varying technical abilities.
• Collaboration: Works effectively with internal departments and external technology partners.
• Professionalism and Empathy: Understands the importance of reliable technology in supporting healthcare professionals and patient services.

Symbiotic Services is recruiting on behalf of a confidential client. Specific employment details are subject to confirmation.