Change Management & AI Specialist #26-27045

• Conduct change impact, stakeholder, audience, and organizational readiness assessments.
• Validate current-state and future-state processes, workflows, and business requirements.
• Develop and deliver role-based training, including instructor-led sessions, simulations, eLearning, job aids, videos, and procedure manuals.
• Support Salesforce configuration, testing, implementation, training, and end-user support.
• Develop, test, and improve AI assistants and agents using prompt engineering and knowledge grounding techniques.
• Manage knowledge content using SharePoint and Microsoft 365.
• Support user acceptance testing (UAT), pilot programs, deployment, hypercare, and ongoing adoption.
• Track training effectiveness, readiness, and user adoption metrics.
• Collaborate with Product Owners, subject matter experts (SMEs), IT teams, and field stakeholders.
• Independently manage deliverables and priorities across multiple workstreams.

Change Management, Artificial Intelligence (AI), Willing to Travel, Leadership, Documentation, Customer Acquisition, Change Management, Salesforce.com, Artificial Intelligence (AI), eLearning, Support Power Delivery technology and process transformations through change management, training, documentation, readiness, deployment, and user adoption. We are seeking a change management professional with experience in organizational change management (OCM), Salesforce, and AI-powered tools., * Experience in change management, organizational change management (OCM), and training delivery.

• Strong Salesforce administration, implementation, testing, and training experience.
• Hands-on experience with generative AI, AI assistants/agents, Microsoft Copilot, and prompt design.
• Expertise in process mapping, change impact assessments, and workflow validation.
• Experience designing training materials, job aids, communications, and facilitating training sessions.
• Strong stakeholder engagement, communication, and change adoption measurement skills.
• Proficiency in Microsoft 365 and SharePoint for knowledge management.
• Experience supporting Agile or project-based delivery environments.

Skillset:

• Organizational change management
• Salesforce Administration
• AI Assistants

Education:

• Bachelor’s degree in Computer Science, IT, Engineering, or a related field preferred.

Additional Qualifications

• Experience in Power Delivery, utilities, or field operations.
• Salesforce certification or equivalent demonstrated proficiency.
• Experience with AI-assisted process improvement and knowledge management.