Computer Support Specialist

• Answer, respond, resolve, and log Service Desk calls and tickets. \n
• Attempt to resolve issues on a first-level basis, providing basic or intermediate technical support on troubleshooting problems and standard software applications. \n
• Escalate Service Desk calls and tickets to other staff as appropriate and work together to manage and ensure resolution.\n
• Install end-user software applications, system upgrades, and migrations. Set up and take down workstations as needed.\n
• Provide support for mobile devices, phone system, virtual meetings, audio-visual, and other conference room/display equipment.\n
• Conduct IT orientation for new employees and provide user training on supported systems as requested.\n
• Perform scheduled rotation of routine technical support duties including Help Desk, after-hours pager, etc. \n

• Minimum of one year of relevant help desk or IT service desk and end-user support experience required. Two or more years preferred.\n
• Minimum of one year of experience with Microsoft Windows 11 operating system, Microsoft Office applications, Office 365, videoconferencing solutions, and other similar standard office applications required. \n
• Minimum of one year performing application support required. \n
• Familiarity with AutoCAD, Revit, and desktop publishing/design applications preferred.\n
• Minimum one year experience with Intel-based desktop and laptop hardware required.\n
• Familiarity with Windows desktop imaging and management systems, PowerShell and batch scripting preferred.\n
• Practical experience with recent Apple hardware and software preferred.\n

• Minimum one year of experience with installing, configuring, and troubleshooting devices on a TCP/IP based network required.\n
• Availability to work on-site during Flad’s business hours of 8:00 am to 5:00 pm is required.\n

\n \nEducation: \n \n \n

• Minimum two-year technology degree required.\n

\n \nFlad offers a wide range of benefits including: \n \n \n

• Health, dental, and vision insurance\n
• Generous paid time off and paid holidays\n
• Financial health and wellness benefits - retirement savings plan; fiduciary advisor; identity theft plan; Section 125 flexible benefits, including mass transit and parking; income protection - life insurance, short-term disability, long-term disability; Employee Assistance Program (EAP)\n
• Continuing education and career development - internal programs; funds set aside for external programs, licensure and sustainability support, annual professional registration and organization reimbursement \n
• Hybrid work environment\n