Senior Desktop Support Technician

• Provide Tier 2 technical support for hardware, software, operating systems, Microsoft 365 services, and end-user devices.
• Troubleshoot and resolve complex incidents escalated from Level 1 support.
• Support endpoint management, device compliance, software deployment, and Windows lifecycle activities.
• Assist with identity, authentication, remote access, and access-related issues.
• Perform root cause analysis and participate in incident, problem, and change management processes.
• Create and maintain technical documentation, knowledge articles, and support procedures.
• Identify opportunities for process improvement, automation, and operational efficiency.
• Participate in technology deployments, testing, major incident response, and service improvement initiatives.
• Serve as a technical mentor and escalation resource for Level 1 support staff.
• Monitor and maintain service levels, customer satisfaction, and operational performance metrics.

Desktop Administration, Business Support, Government, Ecosystems, Workforce Management, Health Information Technology, ISO (International Organization for Standardization), Healthcare, The Joint Commission (TJC), Continuous Improvement, 6 Desktop or end-user support experience. 6 Experience supporting enterprise Windows environments and Microsoft 365 services. 6 Knowledge of Incident, Problem, and Change Management processes. 6 Experience with endpoint management, remote support tools, and troubleshooting complex technical issues. 6 Strong customer service, communication, documentation, and analytical skills.

Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.

Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!

Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.