Mid-Level IT Support

• Provide timely and effective technical support to end-users via various channels (e.g., email, phone, in-person) for hardware, software, and network-related issues.Track, prioritize, and resolve IT incidents and service requests using our ticketing system, ensuring that all issues are resolved within established service level agreements (SLAs).
• Diagnose and resolve technical issues related to desktops, laptops, mobile devices, printers, and other hardware/software components.
• Create, modify, and deactivate user accounts in various systems (e.g., Active Directory, email, applications) as per company policies.
• Install, configure, and update software applications and operating systems on end-user devices.
• Assist in the procurement of IT hardware and maintain accurate inventory records.
• Ensure that all systems and devices are compliant with company security policies and assist in implementing security best practices.
• Work closely with other IT team members and departments to implement and support IT solutions.

Technical Support, Service Level Agreement (SLA), Maintenance Services, Establish Priorities, Technical Support, Time Management, Problem Solving Skills, Help Desk, Desktop PC, Laptop PC, * Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

• Minimum of 3 above years proven experience in providing IT support in a professional environment.
• Proficient in Windows and/or macOS operating systems.
• Familiarity with Microsoft Office Suite and other common business applications.
• Basic networking knowledge (e.g., TCP/IP, DNS, DHCP).
• Experience with troubleshooting hardware and software issues.
• Ability to analyze and resolve complex technical issues independently.