NOC / SOC Analyst

• Conduct initial analysis of reported outages and communicate with the Battle Captain within 15 minutes.
• Track current outages impacting the network, such as fiber cuts, equipment failures, or facility outages.
• Maintain knowledge of the status and restoration process for Internet Access Points (IAP), Trans-Oceanic Trunks (TOT), and high-capacity circuits.
• Provide timely reporting for all reportable outages through published reports to senior leaders.
• Understand trouble tickets as they are received and report the problem to the appropriate teams.
• Create network topologies and architecture diagrams as needed.

Network Operations Center, Analysis Skills, Consulting, Work From Home, Network Operations Center, Analysis Skills, IAT - Information Assurance Technical, Network Support, Time Management, Reporting Skills, Required Qualifications: must be eligible to obtain/maintain DOD Top Secret, * Master’s degree with 2+ years of experience.

• Or, Bachelor’s degree with 4+ years of experience.
• Or, Associate’s degree with 6+ years of experience.
• Or, 8+ years of experience in lieu of a degree.

Technical Skills:

• Experience in a NOC environment or as a Watch Officer; a telecommunications or satellite background is also applicable.
• Basic networking experience to understand and report on issues like fiber cuts, equipment failures, and facility outages.
• Experience with any ticketing system, such as Global Ticket Management System (GTMS) Remedy.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint) and SharePoint.
• Experience with applications like World Wide Online System (WWOLS), NCCM-R, or Telecommunications Certification Office Support System (TCOSS).

Professional Skills:

• Effective oral and written communication skills.
• Strong interpersonal, organizational, and problem-solving abilities.
• Must be flexible, dependable, and able to multi-task with shifting priorities., * Possession of a current DoD 8750 certification at IAT level II, such as Security+ CE.
• Experience with support applications including Mission Assurance Decision Support System (MADSS), Integrated Network Management System (INMS), or Direct Connect Online (DCO).
• Familiarity with ITIL v3 framework.
• Experience briefing senior leaders.
• Demonstrated experience providing excellent customer service

Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world s leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.