Desktop Support Technician

Interstate Batteries is seeking a Desktop Support Technician / EUC Specialist to support an enterprise-wide iOS migration project replacing existing Panasonic handheld scanners with iPhones across the organization. This individual will support device provisioning, Microsoft Intune enrollment, application configuration, deployment, troubleshooting, and post-deployment hypercare. Following the migration, the technician will transition into broader desktop support and EUC responsibilities. iOS Migration Responsibilities: Enroll, provision, and validate iPhones using Microsoft Intune MDM. Troubleshoot iOS device enrollment, configuration, and authentication issues. Assist with Apple ID setup, Microsoft Authenticator, and MFA validation. Configure Outlook, Teams, and Microsoft 365 applications. Validate email, contacts, and calendar functionality. Deploy and troubleshoot RMS and warehouse applications. Support lost, stolen, locked, and replacement device processes. Coordinate device distribution, swaps, and inventory returns. Provide end-user training and distribute quick-reference materials. Track, troubleshoot, and escalate issues during hypercare. Coordinate with First Call support, MDM administrators, and project resources. Monitor user adoption and provide post-deployment support. Maintain accurate device assignment and asset inventory records. Additional EUC Responsibilities: Image, configure, and deploy new Windows computers. Provide walk-in desktop and endpoint support. Assist with hardware deployments and device lifecycle management. Troubleshoot hardware, software, and connectivity issues. Support ongoing mobile device services and general EUC operations.

ServiceNow Warehousing Communication Microsoft 365 Prioritization Mobile Devices Authentications Problem Solving Desktop Support Microsoft Teams Reference Cards Customer Service Active Directory Microsoft Outlook Project Resources Business Valuation Deployment Support IT Asset Management Device Distribution Lifecycle Management Microsoft Windows 10 Smartphone Operation Full Stack Development Business Transformation Hardware Troubleshooting Mobile Device Management End-User Training And Support Troubleshooting (Problem Solving), Microsoft Intune, Mobile Device Management, MDM, iOS, iPhone Deployment, iPhone Troubleshooting, End User Computing, Desktop Support, Microsoft 365, M365, O365, End User Support, Apple Business Manager, Windows 10/11, Active Directory, Microsoft Entra ID, IT Asset Management, ServiceNow, Enterprise Mobility, Warehouse Applications, Device Lifecycle Management, Large Scale Technology Rollouts, Hands-on Microsoft Intune experience supporting iOS devices is required. Hands-on experience imaging and deploying new Windows computers is required. Previous experience in desktop support, EUC, or enterprise IT support. Strong troubleshooting and problem-solving abilities. Excellent communication, interpersonal, and customer service skills. Professional presence and ability to build relationships with end users. Ability to prioritize competing requests in a fast-paced environment. Experience supporting enterprise device migrations or deployments preferred. Comfortable transitioning from project-based deployment work into ongoing desktop support responsibilities., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.