Desktop Support

We are seeking a motivated IT Support Technician to join a growing enterprise IT team supporting users across office and operational environments. This role is ideal for someone with a foundation in desktop support, help desk, or technical support who enjoys troubleshooting technical issues, working directly with end users, and developing their IT skills in a hands-on environment., * Provide Level 1 and Level 2 technical support via phone, ticketing systems, remote support tools, and in-person assistance.

• Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
• Support Microsoft Windows environments, Microsoft 365 applications, Outlook, and user account administration.
• Perform workstation deployments, imaging, hardware replacements, and equipment setup.
• Support printers, scanners, mobile devices, and other end-user technologies.
• Manage and resolve support tickets while maintaining strong customer service standards.
• Escalate complex issues when necessary and assist with project-based IT initiatives.
• Support both corporate office users and operational personnel.

Common Technologies Supported

• Windows 10/11
• Microsoft 365 & Outlook
• Active Directory
• Desktop & Laptop Hardware
• Printers & Peripheral Devices
• Remote Support Tools
• Imaging & Device Deployment Solutions

ServiceNow Warehousing Communication Microsoft 365 Prioritization Problem Solving Desktop Support Customer Service Technical Issues Operating Systems Microsoft Outlook Technical Support Help Desk Support Microsoft Windows, * 1-3 years of IT support, help desk, desktop support, or technical support experience.

• Experience supporting Windows operating systems and Microsoft 365 applications.
• Strong troubleshooting and problem-solving abilities.
• Excellent customer service and communication skills.
• Ability to prioritize and manage multiple support requests in a fast-paced environment.
• Experience with desktop hardware, software installation, and user support., * Experience with ServiceNow or similar ticketing platforms.
• Desktop imaging and deployment experience.
• Hardware repair and replacement experience.
• Experience supporting users in warehouse, manufacturing, or operational environments.
• A+ Certification or equivalent technical training., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Software Installation Full Stack Development Business Transformation Tier 2 Technical Support Troubleshooting (Problem Solving)

1 to 3 years $41,600 - $45,760 / yr Posted yesterday

This role is STARs-friendly: Skilled Through Alternative Routes.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.