Agentic AI Developer SME

We seek an experienced Agentic AI Developer to enhance enterprise customer service and Interactive Voice Response (IVR) systems using cutting-edge AI technologies.

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• Bachelor’s in a technical field and 12+ years of experience (or equivalent per contract)

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• Strong software development skills (Python, JavaScript, Java, etc.)

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• Experience building AI/ML or conversational AI applications

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• Familiarity with REST APIs, microservices, and enterprise integrations

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• Understanding of Agentic AI, orchestration, and workflow automation

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• Experience with AWS, Azure, or GCP

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• Knowledge of NLP, ASR, TTS, and conversational technologies

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• Agile development experience

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• Strong analytical and communication skills

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• Ability to meet federal background/suitability requirements, n

• Experience with LangChain, LangGraph, Semantic Kernel, or similar frameworks

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• Hands-on IVR/contact center development (Amazon Connect, Genesys Cloud, Twilio, etc.)

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• Experience with enterprise LLM platforms (AWS Bedrock, Azure AI, OpenAI APIs)

• Build conversational agents with intent understanding, context retention, and multistep task execution

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• Integrate LLMs, NLP, speech technologies, and voice interfaces

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• Create APIs, microservices, and back-end integrations connecting AI solutions to enterprise systems

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• Design agent orchestration workflows and automated decisioning

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• Integrate with leading IVR/contact center platforms (e.g., Amazon Connect, Lex, Genesys Cloud)

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• Optimize prompts, RAG pipelines, and agent workflows

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• Collaborate across engineering, architecture, and business teams to translate requirements

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• Implement security, privacy, authentication, and human-in-the-loop mechanisms

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• Test, evaluate, and improve AI performance, accuracy, reliability, and latency

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• Support Agile practices, CI/CD pipelines, documentation, and code reviews

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• Ensure compliance with federal security, accessibility, and related standards

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Join a mission-driven organization recognized as one of the greatest humanitarian programs ever created-serving millions of Americans in need every day. We are modernizing critical national services and transforming how the public interacts with government through next-generation, AI-enabled customer experiences.