IT Support Specialist
CAREERXCHANGE Inc
Doral, FL, United States
4 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience required
1 year minimum
Working hours
Shift work
Languages
Spanish
Job source
Tech stack
System Configuration
Tivoli Management Framework
Server Administration
Siebel CRM
SolarWinds (Software)
Job description
Our client, a global telecommunications company in Doral, FL, is seeking an IT Support Specialist to provide remote and phone-based technical support to customers. This is an overnight position, working Sunday - Wednesday. Responsibilities:
- Troubleshoot hardware, software, network, and mobile device issues
- Provide remote technical assistance to end users
- Document and track Helpdesk tickets through resolution
- Assist with system setup, configuration, and user support
- Monitor technical environments and escalate issues when needed
- Work with vendors and internal teams to resolve technical problems
Requirements
- 1+ year of Help Desk, call center, or technical support experience preferred
- Bilingual English/Spanish required
- Strong customer service and communication skills
- Technical troubleshooting and problem-solving skills
- Detail-oriented and able to work independently
- Flexible availability, including nights, weekends, and holidays
Plus: CompTIA A+, Microsoft or ITIL certifications, telecommunications/data center experience, or experience with tools such as Remedy, SolarWinds, Siebel, or Netcool.
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