Director of IT and Managed Services

• Serve as the senior technology lead and primary point of accountability for 15-20 managed services clients (mostly under $20M revenue)
• Lead IT strategy, roadmap planning, and budgeting for each client
• Oversee the delivery of managed services, ensuring service quality, responsiveness, and client satisfaction
• Host quarterly business reviews (QBRs) and build strong relationships with business owners and stakeholders
• Guide clients on cloud adoption, Microsoft 365, cybersecurity best practices, and technology upgrades
• Collaborate with internal MSP support teams to execute IT projects and daily support
• Identify opportunities to reduce risk, improve uptime, and align IT spend with business goals

• 10+ years of IT experience, including leadership or consulting roles within a Managed Service Provider (MSP)
• Strong communication and client management skills, and comfort working directly with owners of SMBs
• Broad working knowledge of Microsoft 365, cloud platforms, networking, backup, and cybersecurity
• Experience helping clients make cost-effective technology decisions
• Ability to juggle multiple clients, priorities, and timelines in a fast-paced MSP setting

Nice to Have:

• Experience with ConnectWise, IT Glue, or similar tools
• Familiarity with light compliance frameworks (HIPAA, SOC 2, etc.)
• Background in technology consulting, technical account management, or project management