Desktop Support

*Provide technical assistance and support computer systems, software, and hardware *IMACs: installs, moves, adds and changes *Monitor desktop and network equipment inventory *Handle preventive maintenance on hardware *Troubleshoot, diagnose, and resolve technical hardware and software issues for laptops, desktops, and mobile phones *White-glove service for senior executive support *Help with relocation and other facility *Train users on new systems and applications as needed

Desktop Administration, Technical Support, Computer Systems, Computer Software, Apple iMac, Network System Hardware, Desktop PC, Network Monitoring, Preventative Maintenance, Computer Maintenance, *6+ months in large, preferably enterprise environment *Familiarity with common computer systems, mobile devices, and other tech products *Enjoys and skilled at basic troubleshooting of hardware and software issues *Knowledgeable in O365, Win10, SCCM and Trend Micro *Must be customer-facing with strong English skills, written and verbal *Basic knowledge of Networking fundamentals/protocols ( DHCP, TCP/IP, LAN, WAN ) *Possesses the ability to test hardware and peripherals and replace parts and components *Bachelors degree *A+ Training and/or Certification *MCP Certification *Self-directed and able to prioritize urgent issues