System Administrator

Core EUC Support Skills

• Windows 10/11 troubleshooting
• Hardware & software issue resolution
• Active Directory (user management, group policies)
• Remote support tools (AnyDesk, TeamViewer, SCCM Remote Control)

Remote Access & Connectivity

• Remote Desktop Protocol (RDP)
• Citrix / VMware Horizon (VDI environments)
• VPN troubleshooting (Cisco AnyConnect, Pulse Secure, Fortinet, etc.)

Hardware & Peripherals

• Printer troubleshooting (network printers, drivers, spooler services)
• Laptop/Desktop imaging and support

Application & Productivity Tools

• Microsoft Office 365 troubleshooting
• Microsoft Teams, OneDrive, SharePoint support
• Email troubleshooting (Exchange / Outlook issues)

Soft IMAC (Install, Move, Add, Change)

• Application deployment & remediation
• Software packaging basics
• Patch management support

Endpoint Management Tools

• SCCM (Microsoft Endpoint Configuration Manager) - Basic knowledge
• Microsoft Intune - Device & application management
• Group Policy (GPO)

Roles & Responsibilities

• Provide L2/L3 technical support for end-user computing environments.
• Troubleshoot remote desktop issues (RDP, VDI, Citrix) and ensure seamless access.
• Diagnose and resolve printer-related issues (network printers, driver issues, print queues).
• Support Microsoft Office 365 / Office Suite troubleshooting (Outlook, Teams, Excel, Word, PowerPoint).
• Perform VPN troubleshooting (connectivity, authentication, latency issues).
• Handle Application Remediation (Soft IMAC activities):

o Software installations, upgrades, patching

o Application compatibility fixes

o Packaging and deployment support

• Manage incident, service request, and problem tickets within SLA timelines.
• Perform root cause analysis (RCA) for recurring issues.
• Support device configuration and endpoint management.
• Collaborate with IT infrastructure teams for escalations and service improvements.
• Maintain knowledge base and documentation for known issues.

Systems Administration/Management, Computer Science, Microsoft Windows Operating System, Identify Issues, Problem Solving Skills, Microsoft Active Directory, System Center Configuration Manager (SCCM), Microsoft Remote Desktop Services (fka Terminal Services), Citrix Product Family, VMWare, Required Skills: Desktop

Qualification: BACHELOR OF COMPUTER SCIENCE

Experience: 8 - 13 Years, * Strong troubleshooting & analytical skills

• Customer-centric mindset
• Ability to manage multiple priorities
• Excellent communication skills

Salary Range: $85,000 - $95,000 per year

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.